Alerts and informations

Effective December 6, 2021, the CDC has mandated that all passengers travelling to the U.S., at least 2 years of age or older, must present either:

  • A negative COVID-19 test taken no more than one day (24 hours) before their flight’s departure; OR
  • Documentation of having recovered from COVID-19 within the previous 90 days, which should include a positive COVID-19 test taken within the previous 90 days before their flight and a letter from a licensed healthcare provider or public health official stating that the passenger has been cleared for travel.

It is important to note that the new 24 hour testing requirement applies to all passengers 2 years in age and older regardless of vaccination status.  Accepted tests are NAAT or viral antigen tests cleared, approved or issued emergency use authorization by the U.S. Food and Drug Administration (“FDA”).

Passengers who do not comply with this requirement can be denied boarding.

Additionally, it is also mandatory that all passengers, over 2 years of age, fill out and present the disclosure and attestation form. The form can be downloaded here.

More information available here

As of 4h/4AM, Tuesday 7 December all passengers aged 12 years and over must present a PCR or LFD COVID-19 test, with a negative result, before they travel to the United Kingdom.

This will apply whether you qualify as fully vaccinated or not.

Passengers who do not comply with this requirement can be denied boarding.

More information available here.


 

For arrival to the UK after 4h/4AM, Tuesday, November 30, 2021: Vaccinated passengers will be required to have a PCR test before the end of the second day after arrival in the UK and will be required to self-isolate until a negative PCR test result is received. More information is available here.

As of November 26, 2021, Malawi, Mozambique, Zambia, Angola, South Africa, Botswana, Lesotho, Eswatini, Zimbabwe and Namibia have been added to the UK red list. If you have been in one of these countries in the 10 days before you arrive in the UK you can only enter the UK if you are a British or Irish citizen or permanently resident in the UK. If you are allowed entry you will need to stay in a managed quarantine hotel and take COVID tests. Full information is available here.

 

All passengers, vaccinated and not vaccinated, with Continental Portugal as a final destination or in transit, must have a negative RT-PCR (or similar NAAT) test result. The test must be taken a maximum of 72 hours before the first departure. Alternatively, passengers can have an antigen test (TRAg) taken a maximum of 48 hours before departure. Only antigen tests acceptable by the European Union Health Committee are accepted for travel. The results must be in Portuguese, French, English, Spanish, or Italian and may be presented in paper or digital format.

Exceptions to the presentation of COVID tests:

  • Those holding a EU Digital COVID Certificate of recovery (valid for 180 days) can also present it as proof.
  • Children under 12 years of age do not need to present test. 

Passengers who do not comply with the presentation of the negative COVID test will not be allowed to board.

Confirm all rules and restrictions here.

Note - Different rules may apply to passengers traveling the Azores or Madeira.


It is mandatory that all passengers complete the Passenger Locator Form for flights to Continental Portugal, this applies to all journeys, both when it is the final destination or in transit. It must be filled out after completing your check-in, as you will need to include your seat number. You will need to present printed proof that the form has been filled out and successfully submitted, non-compliance with this requirement will result in denied boarding and constitutes as an infraction, which can be sanctioned with  a fine of €300 to 800€.  

If for any reason passengers are unable to fill out the online form (PLF), they can fill it out on paper and print it. Download here.

As of 23h/11 PM, of November 29, 2021, and until December 13, flights to and from Morocco are suspended as per the determination of the Moroccan Government. Passengers with flights in the mentioned period can request the refund of their ticket here.

As of November 28, 2021, foreigners are banned from entering Israel for 14 days. Israeli passengers and those with a permanent residence in Israel who are returning should confirm the rules and restrictions in force before traveling here. Passengers with tickets to Israel for these dates can request a refund here.

The Portuguese Government have decreed that flights from Mozambique and South Africa, as well as Botswana, Eswatini, Lesotho, Namibia and Zimbabwe are not allowed to enter national territory as of 00 hours/12 AM (Continental Portugal time) of November 29, 2021.

Furthermore, passengers arriving from Mozambique and South Africa or those that present a passport with a departure record from the countries referred above, regardless of the origin of the flight,  as of 00 hours/12 AM (Continental Portugal time) of November 27, 2021 on direct or indirect flights will need to quarantine for 14 days and will also be tested for COVID upon arrival.

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified hereAlways confirm information with official government agencies to ensure you are able to reach your destination.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

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NOTE - For journeys to the USA or Canada it is mandatory that passengers have received  two doses of a vaccine against COVID-19 (or one dose of the Jensen vaccine). If the passenger has only a recuperation certificate or has only received one dose the vaccine, it is not equivalent to full vaccination.

 

Due to the lockdown decreed by the Austrian government, TAP authorizes a change free of charge, under the conditions mentioned below: 

Applicable for TAP tickets, issued until November 23, 2021, (inclusive), for TAP operated flights and with travel dates between November 20 and December 13, 2021, on Lisbon-Vienna, and vice-versa, routes.

  • New travel date must be within the validity of the ticket (totally unused or partly used tickets);
  • Fare difference will be charged, if applicable;
  • Tickets must be immediately reissued upon change;
  • Valid for all TAP brand, including Discount fare.
     

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Accra, Bissau*, Conakry*, Dakar*, Praia, Sao Vicente and Sao Tome:
    • Christmas – from 11 December 2021 to 9 January 2022*
    • Easter - from 1 April  2022 to 17 April 2022
    • Summer – from 11 June 2022 to 11 September 2022*
  • Departing from Accra and Conakry*:
    • New Year’s – from 26 December 2021 to 9 January 2022
    • Easter – from 18 April 2022 to 25 April 2022
    • Summer – from 11 June 2022 to 11 September 2022*
*Note: The final destination Bissau will be extended to the summer period with suspension until September 30th 2022.
Final Destination Bissau will be anticipated to the Christmas period with suspension from November 13th 2021.
Final destination Conakry, the summer period should only be considered from 10 July 2022 to 8 August 2022, and Christmas period from 16 December 2021 to 29 December 2021.
Final destination Dakar, the summer period should only be considered from 24 June 2022 to 30 September 2022.
Departure point Conakry, the summer period should only be considered from 30 July 2022 to 6 September 2022, and New Year period from 1 January 2022 to 10 January 2022.


The trips whose destination is Accra, Bissau, Conakry, Dakar, Praia, São Tomé and São Vicente and whose origin is Accra and Conakry will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.

Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers, aged over 6, must be equipped with one and guarantee that it is used during the entire duration of the journey.

The use of a face mask will only be exempted for passengers who are proven to have health problems that cannot use it. In these cases, prior to the flight and in order to travel, the passenger must have a medical authorization (MEDIF). Otherwise, boarding will be denied.

We also advise our passengers to inform themselves on specific regulations that may exist at their points of origin and destination, for example that fact that it is already compulsory at many airports to wear a face mask.

As per Decree-Law no. 22-A/2021 of the Portuguese government, Portuguese documents with an expiration date after March 31, 2021 are considered valid until December 31, 2021.

The documents will keep its validity after this date only if the owner makes proof that already requested the renewal to the competent authorities.

Applies to the following Portuguese documents: citizen cards, certifications and certificates issued by the competent civil identification services, driver licenses, documents and visas related to the permanence on national territory, as well as licenses and authorizations.

The total net quantity of all such articles carried by each passenger must not exceed 2 kg or 2 L and the net quantity of each single article must not exceed 0.5 kg or 0.5 L. 

Alcohol-based hand sanitizer is acceptable as carry-on or checked baggage. However, it should be noted that where passengers wish to have the hand sanitizer in their carry-on baggage that the limit of 100 mL or equivalent per item for liquids and gels in accordance with the aviation security provisions applies (if no local exemption has been defined by the Competent Authorities).


Please bear in mind that such articles shall not be used on any aircraft equipment or surfaces, as they have not been approved by the Aircraft Manufacturer.

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