TAP refunds

To ensure that you place your order correctly, please choose one of the options below.

  • My flight has been canceled by TAP
  • My flight is scheduled and I want to cancel or change it
  • Consult the status of a refund that has been requested

 

Notes:

  • If your flight has not been canceled by TAP, your change or cancellation will be processed in accordance with the terms and conditions of the fare you have purchased, which can be read here.
  • The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our support team.