We’re committed to providing the highest quality of service to all our customers, and we believe it’s important to make our service commitments readily available to you. If your flight operated by TAP was disrupted, we’re here to assist and provide you with some helpful resources.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.