Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
This information can be found in the ticket conditions provided in the confirmation e-mail sent by TAP. It can also be found here.
To apply for a refund via FLYTAP, you must have made your purchase through one of TAP’s sales channels (Contact Centre, Desks or FLYTAP)
No. Tickets issued by travel agencies can only be refunded by travel agencies.
Ticket refund requests can be made at any time up to one year after the date the ticket is issued.
For credit card payments, the refund will be processed within 7 days. If you purchased your ticket using a debit card, the refund will be processed by bank transfer within 21 days.
All flights on your booking are cancelled immediately the refund request is confirmed.
Please find all information about the service charge applicable to your refund request here.
No. The value is non-refundable, even when there is a purchase of the Upgrade service (either through auction or fixed price, with cash or miles).
However, if after purchasing an extra service, the original fare is changed and the ticket reissued for a business cabin fare, which has already included this service, then you can request a refund.
However, if after purchasing an extra service, the original fare is changed and the ticket reissued for a business cabin fare, which has already included this service, then you can request a refund.