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    Contacts - General, Corporate and Victoria

    Contacts

    We’re always here to help. Here are the different ways of talking to us.

    Social Networks

    Contact Center/Skype

    08:00 - 23:00
    0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.

    Other contacts

    Write to us

    Victoria Programme
    Apartado 50194
    1704-801 Lisbon
    Portugal

    Write to us

    Aeroporto de Lisboa 
    1704-801 Lisbon
    Portugal

    Help Centre

    Only for matters concerning the transport of baggage not accompanied by a passenger or transporting cargo.

    Local Offices

    Choose a location:

    Contact Center

    08:00 - 23:00
    0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.

    Ticket Desk

    Frankfurt Airport - Counter 294, Terminal 1
    2 hours prior and 30 min. after the time of departure of scheduled flight.
    Reservations, changes and reimbursement only via Contact Center - 01806 000 341 (0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.).