Contacts - General, Corporate and Victoria

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    Contacts

    We’re always here to help. Here are the different ways of talking to us.


    Contact Center

    Monday to Sunday: 08:00 - 23:00
    0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.

    Other forms of contact


    Other contacts

    Help Centre

    Write to us

    Write to us

    Help Centre

    Only for matters concerning the transport of baggage not accompanied by a passenger or transporting cargo.

    Local Offices

    Choose a location:

    Contact Center

    Monday to Sunday: 08:00 - 23:00
    0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.

    Other forms of contact

    Ticket Desk

    2 hours prior and 30 min. after the time of departure of scheduled flight.
    Reservations, changes and reimbursement only via Contact Center - 01806 000 341 (0,20€ per call from a German landline | max. 0,60€ per call from German mobile networks. Prices for international networks may vary.).