More ways to Check-in - Mobile, Desk

Available from 36 hours prior to departure, except flights to the USA, which due to government restrictions are available from up to 24 hours prior to departure.

The start of your trip in the palm of your hand

You can use mobile check-in to choose your seat and have your boarding pass sent directly to your mobile device.

Download the TAP app:

IOS | Android

Always have your boarding card with you with Google Now:

Now you can also access your boarding card automatically with the Google Now feature without having to open your email or changing your settings.

With this feature you can access your boarding card automatically, without opening your email or changing your settings.

Just associate an app-compatible email account on your Android device to start using this new feature, and your boarding card will automatically appear as a notification on the day of your flight.

Advantages

Fast - The mobile check-in service saves you time. It’s a tool that helps you avoid queues and possible delays.
Simple - You just need your smartphone or tablet. Download the TAP app and you’re ready to go.
Eco-friendly - Your boarding pass is downloaded immediately to your smartphone or tablet. You don’t have to print it and can just show it on your device.

Important Information At Abidjan, Accra, Boston, Casablanca, Moscow, New York (JFK / Newark), Lomé, Praia, Marrakech, Tangier and São Vicente airports you have to pick up your boarding pass at the desk, even if you have used the mobile check-in service.

Unavailable on flights from a Coruña and Vigo.

The best boarding experience

We know that our passengers’ time is precious.

You can use our priority service, which speeds up check-in and baggage drop.

This service is available in Lisbon Terminal 1 at counters 01-06:

Desks 1 to 4:
- Executive class - Top executive, Executive;
- Star Alliance Gold Card;
- Victoria Gold Card.

Desk 5:
- Plus passengers;
- Victoria Silver Card.

Desk 6:
- Ponte Aérea passengers.

And at Porto airport counters 16-17:

Desk 16:
- Executive class - Top executive, Executive;
- Star Alliance Gold Card;
- Victoria Gold Card.

Desk 17:
- Plus passengers;
- Victoria Silver Card.

Desks 18 and 19:
- Ponte Aérea passengers.

Who can use this service

The premium check-in service is available for passengers travelling in:

Business Class - tap|top executive, tap|executive;
tap|plus;
WIth a Star Alliance Gold card;
With a Tap Platinium American Express card*

or passengers holding one of the following cards:

Victoria Gold Card;
Victoria Silver Card.

Check in with Skybags

TAP offers its passengers a home baggage collection service.

It is called SKYBAGS and includes personalised check-in. This services transports all the bags allowed by the airline for only €35.

If you check in at home, in the office or at your hotel on the day before your flight (or on the same day for night flights) you can earn up to 750 miles in your Victoria account!

Find out more about Earning Miles.

The day before you fly

A SKYBAGS employee comes to your home and checks you in.
They check your travel documents.
Any excess weight or size is charged at current rates plus the SKYBAGS surcharge.
You are given a SKYBAGS receipt.

On the day of your flight

Go to a TAP check-in desk at least an hour before your flight to collect your boarding pass.
You will be told which boarding gate to go to.
Your baggage will travel on the same flight with you.

How to request the service

The SKYBAGS service can be requested as follows:

Official Skybags website
By phone on 808 20 20 03

Geographical coverage

SKYBAGS currently serves TAP-operated flights from Lisbon.

The service covers the following areas:

Lisbon city
Lisbon to Cascais
Lisbon to Sintra
South side of the Tagus (subject to confirmation)
Lisbon District (subject to confirmation)

Terms of use

View prices and other details on the SKYBAGS website
There are special rates for children.
Extra, overweight and over-sized bags are charged for on collection at the airline’s rates, plus a surcharge of €1 per kg excess weight.
There are special rates for groups, provided that the group is at the same address.

New Check-in A Area

TAP passengers can now use this new area at Lisbon Airport to check in their own baggage.

Modern, spacious and practical, with its Self Bag-Drop service and E-Check-in Kiosks, will make your journey easier.

At Check-in A you can:

Take care of your baggage;
Print your boarding card and baggage label;
Avoid the queues at the desk;

This space can be found after the main entrance to the airport (near the Ponte Aérea gates).

Self-service check-in kiosks

At some airports, you may find our self-service check-in kiosks, which allow you to:

Check in quickly and automatically.
Choose your seat and print your board pass.
Use the e-ticket number, booking code or Victoria customer number given when booking as identification.

If you are travelling with baggage, you can hand it in at the drop-off desks at the airport.

Available for all flights operated by TAP or TAP Express (numbered 1 to 3999).

All passengers must be at the boarding gate 30 minutes before departure time, otherwise they may not be allowed to board.

Check-in desks

If you have not managed to check-in online, then for your comfort you can do so at the airport, where you can also seek help from an agent to complete your check-in and bag drop.

You can also use the TAP Airport Ticket Office at the SATA counters in Ponta Delgada and Terceira airports. If you wish to use this service, please go to the Check-in counters at the airport. The opening hours are:

Ponta Delgada (Departures hall, opposite the security area): 05:00 – 21:30;
Terceira (floor 3): 05:00 – 19:30.

First flight

Second flight