How can I redeem my miles on TAP bookings?
You can use the miles on MilesOnly and Miles&Cash tickets or on “Miles&Go Promo” discounts.
How can I use my miles on bookings with other programme partner companies?
You can use the miles on Star Alliance or with any other programme partner. See all the partners.
How can I use my miles with other partners?
You can use your miles with other ground partners depending on where you live. See all ground partners.
What are MilesOnly, Miles&Cash and Award Tickets?
MilesOnly and Miles&Cash Tickets and Award Tickets are a benefit for all TAP Miles&Go Frequent Flyer Programme clients. Miles earned through the programme can be exchanged for travel on TAP flights or flights on Star Alliance network airlines and other airline partners.
Is it possible to book a TAP Miles&Go MilesOnly or Miles&Cash Ticket online?
Yes. You can book your TAP Miles&Go MilesOnly Ticket online for any TAP flight. Please go to "Book with Miles" to book a TAP Miles&Go MilesOnly Ticket online. If you wish to book your Miles&Cash ticket(s) or book other TAP Miles&Go awards, please contact your TAP Miles&Go Service Centre.
How many miles are needed for a MilesOnly, Miles&Cash or Award Ticket?
Check the website to find out how many miles you need to take your dream journey with TAP or one of our Airline Partners. The miles needed are determined based on the origin and destination of the flights and the airlines booked.
Which airlines can I book MilesOnly, Miles&Cash or Award Tickets with?
You can use your miles on TAP the Star Alliance Network and our other partner airlines. See all TAP Miles&Go airline partners here.
Can I book a MilesOnly, Miles&Cash or Award Ticket for someone else with my miles?
Yes. You can use your miles to buy MilesOnly, Miles&Cash or Award Tickets for yourself or anyone else. However, if you're not travelling and wish to book a flight for someone else with your miles, you will have to send us a signed authorisation with a copy of an ID document verifying your signature. This process makes the use of your miles more secure and ensures that no tickets are issued without your permission.
Do children have a discount?
Yes, children’s tickets (age 2 to 11) are available for a 25% discount on the price of a MilesOnly or Miles&Cash adult ticket.
These amounts only apply to tickets booked through TAP. If you book through the Star Alliance network the number of miles will be the same as for an adult ticket. Further details here.
These amounts only apply to tickets booked through TAP. If you book through the Star Alliance network the number of miles will be the same as for an adult ticket. Further details here.
Is there a service charge for MilesOnly, Miles&Cash and Award Tickets?
There is an issue service charge for MilesOnly, Miles&Cash and Award Tickets booked at the TAP Miles&Go Customer Service Centre or TAP stores. See Award Booking Charges here.
Can I book a MilesOnly, Miles&Cash or Award Ticket for a baby?
No. MilesOnly, Miles&Cash and Award Tickets are only available for adults and children aged 2 to 11 years. Children aged 0 to 2 do not occupy a seat. This means that you can book an adult MilesOnly, Miles&Cash or Award Ticket and then ask the TAP Contact Centre to issue a child's ticket.
Can I book a MilesOnly, Miles&Cash or Award Ticket for an unaccompanied minor?
Yes, if the child is aged between 5 and 11. You will have to make the booking at the TAP Miles&Go Customer Service Centre. There are special procedures, so it is not possible to book unaccompanied minors online.
What are the general rules for children under 12 travelling alone?
All children under 12 years of age travelling alone are considered unaccompanied minors.If you want to book with a MilesOnly, Miles&Cash or Award Ticket for a child under 12 travelling alone, you will have to contact our TAP Miles&Go Customer Service Centre or a TAP office near you.Click here for the rules on children under 12 travelling alone.
Can I use my miles on "code-share" flights?
A codeshare flight is one sold under the code of more than one airline. You can use your air miles to book TAP-operated flights. For example, if you want to make a booking with TAP on a flight operated by Olympic Airways, you will not be able to do so with an Award Ticket, a MilesOnly Ticket or a Miles&Cash Ticket. You can use your air miles to book flights operated by TAP, Star Alliance Network airlines or our other partner airlines, where this type of award is allowed.
What are the advantages of booking online?
If you book your MilesOnly online, you will pay a smaller service charge per ticket. Booking online also offers more speed, flexibility and independence.
Can I pay for purchases in the TAP Store with TAP Miles&Go Programme miles?
Yes. You can use the miles previously earned in the TAP Miles&Go Programme to pay for purchases at Store.flytap.com. TAP Store products are currently only unavailable in Brazil, USA and Canada.
You will have to have sufficient miles in your TAP Miles&Go Account balance to cover the total product purchase costs (products + shipping).
Payment with TAP's TAP Miles&Go Programme miles will be automatic after logging in with your TAP Miles&Go Client Number.
All the Terms and Conditions of sale, available at Store.flytap.com, apply when paying with TAP Miles&Go Programme miles.
