Baggage – Recommendations, rules and related problems

  • Book flight
    Type of trip
    Stopover
    Make a stop for 1 to 5 nights (24 to 120 hours) in Portugal during your trip.
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
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    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
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    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
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    Rent-a-car Hotel Transfers other bookings
  • Manage booking 
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    Cancel/Refund
    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Print your invoice
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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    Rent-a-car Hotel Transfers other bookings
  • Check-in
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    Enter your booking details
    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Additional information
    Insert here your TAP Miles&Go Client Number.
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  • Flight information
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    Gerir Estado do Voo
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    Enter the number of the flight you are searching for
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Baggage

Answers to your questions about luggage during your whole journey.

What is checked luggage?

This is the luggage you hand over to TAP at the check-in counter. TAP provides free registration tags for this purpose.

What are the procedures for checked luggage?

Your luggage will be checked in the hold of the same aircraft you are travelling on. It should be identified with the name and and address and telephone number of the passenger and properly closed (except USA) to ensure safe carriage.

Please make sure you do not over-pack your luggage and that it complies with all restrictions and rules, which you can see here.

Find out all luggage recommendations here.

How far in advance can I drop off my luggage?

The opening times for luggage drop-off depends on which airport you’re departing from. You can learn about check-in and drop-off times here. We recommend you leave sufficient time in case there are long queues.

Are any items prohibited in hand baggage?

Yes. For safety reasons, some items are forbidden in hand luggage. Among them are:
  • Firearms and projectiles;
  • Sharp, pointed objects;
  • Inflammable or explosive substances;
  • Liquids, aerosols and gels.
Please see all information on prohibited items here.

Are there any customs regulations?

Customs regulations differ from country to country. Please contact a TAP counter or TAP Contact Center to learn more about Customs Restrictions. However, for more detailed information, consult the customs authorities of the country you are travelling to.

Online services

Before the flight

After the flight
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Help videos

  • Hand baggage guide
    Whenever you travel with TAP you can carry cabin luggage completely free of charge.
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Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

(+351) 211 234 400
Monday to Sunday: From 8h to 24h (WET) Portugal mainland time
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