Flying with TAP – Frequently asked questions at the airport and during the flight

  • Book flight
    Type of trip
    Stopover
    Take a break in Portugal during your trip.
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Where would you like to Stopover?
    When would you like to Stopover?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
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    Rent-a-car Hotel Transfers other bookings
  • Manage booking 
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    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Print your receipt
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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    Rent-a-car Hotel Transfers other bookings
  • Check-in
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    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Additional information
    Insert here your TAP Miles&Go Client Number.
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  • Flight information
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    Gerir Estado do Voo
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    Additional information
    Enter the number of the flight you are searching for
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Flying with TAP

Find the answers to the most common travel questions, whether at the airport or on the plane.

What is eTaxfree Portugal?

eTaxfree Portugal is an online app through which you can recover part of the VAT you paid on purchases made while in Portugal. If you live outside the European Union and are visiting Portugal, you should know that you can get a VAT refund on the purchases you make during your stay. eTaxfree Portugal only applies when you leave the European Union from Portugal, and only on purchases made in Portugal.

What should I do at the airport?

When you leave Portugal, head to the electronic terminal (kiosk) in the Customs area at the airport and after check-in with: 

  • The identity document you used when making the purchase;
  • Boarding document (e.g. boarding card);
  • Till receipt;
  • The goods and corresponding invoices.
Find out more here.

What are the conditions for obtaining a VAT refund?

Exemption from VAT is applicable in the following conditions:

  • For residents of countries outside the European Union;
  • Purchases are not of a commercial nature and their value, per invoice, is not less than €50 (without VAT);
  • That you leave the European Union with the goods in your personal luggage before the third month after the date of purchase;
  • At the time of purchase, you must present your passport or other officially recognised document that is valid proof of residence outside the European Union;
  • At the end of the transaction, after asking for your details to apply for the exemption, the seller will provide you with proof of purchase with the respective record number. If a guarantee has been included, it will define the refund terms.

How do I contact the Tax Authority?

In case of doubt you can contact the Tax Authority in a number of ways. 
The Finances Web Portal provides access to all information about paying VAT on purchases made in Portugal. Just go to http://www.portaldasfinancas.gov.pt and then to the page on this topic: Portal das Finanças > Cidadãos > Portuguese Tax System > eTaxfree Portugal – Information
If you prefer to use the e-counter services, then ask the question directly on the platform, go to http://www.portaldasfinancas.gov.pt and select: Contacte-nos > Informações a Não Residentes e Entidades Públicas
You can also call the Tax Authority directly at: (+351) 217 206 707 from 9am to 7pm, Monday to Friday.

Online services

Before the flight

Help videos

  • TAP Digital Kiosk

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Contacts

Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

707 205 700
(+351) 21 843 11 00
Monday to Sunday: 24h
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