When flying as a premium passenger you will have free, exclusive access to our lounges so you can relax on the day of departure of your flight.
A perfect getaway, where you can rest or work while waiting. Take advantage of the maximum comfort and continue on your trip with batteries recharged.
In the Premium lounge of TAP, feel like a Star.
Upon the reopening of the TAP Premium Lounge on 19/10/2020, new opening hours come into effect, with enhanced hygiene and safety procedures, as well as the temporary closure of some zones. Learn about the redesigned service and the new rules regarding access.
Reopening of the TAP Premium Lounge
- New opening hours: 7.00 a.m. – 11.00 p.m.
- Maximum capacity of 100 people, to guarantee social distancing.
- Use of a face mask is mandatory.
- Changes to the meal service:
- See the daily menu using the QR Code.
- Buffet service changed to an ordering service.
- Buffet offer changed, providing wrapped products and disposable cutlery.
- Hot breakfasts and lunch/dinner service unchanged.
- General changes to the lounge:
- Automatic counting system at the lounge entrance to inform the Customers about the occupancy rate.
- Acrylic separators in the reception, bar and buffets, and glass separator at the main buffet.
- Seating layout organised to ensure passenger safety.
- Several alcohol gel disinfectant dispensers located throughout the lounge.
- Physical reading replaced by digital reading.
- Mandatory wearing of mask and gloves by all staff.
- Increased cleaning and disinfection of the lounge.
- Services unavailable:
- Temporary closure of children’s zone and resting zone.
- Showers temporarily unavailable.
- Access to computers and printers temporarily unavailable.
Premium Lounge Rules of Conduct
- To smoke in the Premium Lounge facilities (including electronic cigarettes)
- To walk about in the Premium Lounge in nightwear or barefoot;
- To use any type of illegal object or substance;
- To lie down on and/or rest your feet on the sofas or tables;
- To play any device loudly;
- To take in animals, except guide dogs and duly authorised and documented animals, which cannot be removed from the boxes they are carried in;
- For undocumented passengers to enter;
- For minors not accompanied by a responsible adult to enter;
- For minors to consume alcoholic beverages;*
- To photos or record videos in the Premium Lounge without the authorisation of TAP;
- To remove products, food or drinks from the room (items exclusively for internal consumption), this may lead to the police and the TAP Security Team being called.Premium Lounge Rules of Conduct;
- Look after the Premium Lounge's facilities and amenities, avoiding waste and damage to any object;
- Be responsible for their personal objects, documents and belongings in general;
- Behave in an adequate manner, maintaining a peaceful environment;
- Be aware of their flights' boarding time;
- Food and beverages purchased outside of the Lounge cannot be brought in or consumed in the Lounge.
*Minors: Aged 18 years in Europe, or 21 years in the USA.
It is the responsibility of clients to:
- Look after the Premium Lounge's facilities and amenities, avoiding waste and damage to any object;
- Be responsible for their personal objects, documents and belongings in general;
- Behave in an adequate manner, maintaining a peaceful environment;
- Be aware of their flights' boarding time.
The TAP Premium Lounge reserves the right to ask clients behaving inappropriately or who fail to comply with the above rules to leave the Lounge. Examples of inappropriate behaviour are: drunkenness, rudeness towards the staff, aggressive behaviour, perform acts considered harmful and/or unsuitable to the environment.
