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Medical assistance

TAP offers appropriate solutions for cases in which passengers require medical assistance.

Tell us your diagnosis and we shall help you on your journey

The well-being of our passengers is important to us, even in situations where special comfort is required. See the precautions to take and the conditions we have created for you.

MEDA — Medical cases, how to communicate them?

A medical case is deemed to exist when a passenger has a medical condition making them dependent on others or requiring personalised assistance.

The following are necessary, in these cases:

  1. Signed and stamped MEDIF form, complete with a description of diagnosis by the passenger’s doctor. The form can be obtained here (PDF, 0.1 MB, EN). 
  2. Request the special assistance by sending the completed form by FAX to (+351) 21 841 5880 or by email to: medical.cases@tap.pt (this email address is only for matters related with MEDIF; all messages on other issues will be disregarded).

The TAP medical team uses this information to review your case and ensure you are provided the most appropriate assistance.

This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee the provision of the service.

Fractures

The air pressure in the cabin of commercial aircraft is lower than that at the earth's surface. This factor does not affect the majority of passengers, but passengers with health problems should take this into account.

This is the case of passengers who have suffered an orthopedic injury (e.g. fractures) requiring immobilisation by plaster cast. Medical approval must be requested to be able to travel. To make the request, the doctor who attended the passenger has to fill in this document which should then be sent to TAP, via the contacts above:
Moreover, to prevent circulatory problems and discomfort, the plaster cast should be opened, if travelling within 48 hours of getting it. A wheelchair may be required to travel to the aircraft and space may also be needed for your legs during the flight.

A319, A320 and A321 Aircraft

Passengers with immobilized leg below the knee.

Flights up to 3 hours long - Buy one extra seat: the immobilised leg is placed under the extra seat beside the passenger.
Flights of over 3 hours long - Buy two extra seats: the passenger takes the seat next to the window and places his/her leg over the other seats. If the left-hand limb is injured, the passenger is placed on the right-hand side of the aircraft. If the right-hand limb is injured, the passenger is placed on the left-hand side of the aircraft

Passengers with leg fully immobilised, including knee

Flight of any duration - Buy two extra seats: the passenger leans against the window and places the immobilised leg on the other two seats. If the right-hand limb is injured, the passenger is placed on the left-hand side of the aircraft, and vice-versa.

A330 Aircraft

Passengers with immobilized leg below the knee.

Flights up to 3 hours long - Buy one extra seat in a side row of two seats: the immobilised leg is placed under the extra seat beside the passenger.
Flight over 3 hours long - Buy a seat in business class, therefore an extra seat is not necessary.

Passengers with leg fully immobilised, including knee

Flights of any duration - Buy a seat in business class, therefore an extra seat is not necessary.

For more information, refer to the general information on preventing health problems, available here.


Stretchers

The transport of passengers in a medical case situation with a stretcher must comply with the following rules:

  • The passenger has to be accompanied by a paramedic or doctor, if the carrier so requires;
  • Waiting list bookings are not accepted;
  • When in transit, payment for an ambulance to transfer the passenger from one plane to another is at the passenger’s expense.
The booking must state:

  • Details of the ambulances on departure and arrival (entities/hospital of origin and destination);
  • The contact details of the passenger or companion at the place of embark.
Any additional equipment requested by TAP is provided by the passenger.



Oxygen

The passenger must travel accompanied by someone with the ability to provide adequate care, preferably a doctor or nurse. However, the passenger can travel alone if he/she can provide their own care. The passenger must have the prior authorisation of the medical services. The use of oxygen provided by the passenger is not allowed and it is also not possible for the crew to administer oxygen.

TAP has two types of tank:

  • large: 3 litres/min / 7 litres/min;
  • small: 2 litres/min / 4 litres/min.
All tanks come with a one-size mask. There are no masks for children aged under two years.

A fee is charged for this service.

Contact us for more information.

Portable Oxygen Concentrator (POC) and Continuous Positive Airway Pressure Machine (CPAP)

Passengers that need to travel with a POC or CPAP (for the treatment of sleep apnea) can do so on board TAP flights. However, they must contact the TAP Contact Center to find out about the specific conditions for their flight.