Complaint – How can we help?

Do you wish to make a complaint?

We want you to have the best experience with TAP. Tell us how we can help you.
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You may send files in the following formats: DOC; DOCX; GIF; JPEG; JPG; PDF; PNG; XLS; XLSX (up to 2 MB).
      • 50% increase in relation to the compensation envisaged in EC Regulation 261/04.
      • Validity of one year.
      • Valid for payment of travel or services on flights operated by TAP Air Portugal.
      • Possibility of endorsement to third parties, duly authorised by the holder.
      • Possibility of partial payments. A travel voucher in the respective value will be issued for any outstanding sum.

    • Valid on flights operated by TAP, except for Ponte Aérea (flights between Lisbon and Porto). The upgrade depends on seat availability. Upgrades are made per flight segment.

    Description
    Motif
    Have you already complained about this matter?
    Complaint number
    Airline
    Flight number
    Flight date
    From
    Destination
    Class
    Reservation number
    Ticket number
    Tag number
    Airport report handling for information (PIR)
    Comments
    Send file
    Compensation method
    Response required
    Details and contacts
    Name of agency
    Email of agency
    Salutation
    Full name
    Email
    Phone
    Country
    Address
    City
    Postcode
    State
    CPF
    TP Number
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