Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Meet the assistance dogs allowed on board:
Training assistance dogs are accepted if accompanied by their trainer or host family. Host families are considered to be those who receive assistance dogs during the animal's socialisation and adaptation phase to human coexistence and are accredited as such.
Bookings for carrying Emotional Support Animals (ESAN) - animals used for therapeutic purposes, without the need for any training beyond the basics - are not accepted by TAP.
What do you need to fly with your assistance dog?
- Ensure that the dog is properly identified as a Service Animal (SVAN).
- Present a training certificate1 of the dog issued by a recognised institute when you book.2
- Ensure that the dog has an animal passport, issued by a veterinarian, attesting to its identification and anti-rabies vaccination or, in countries which do not issue animal passports, an official veterinary health certificate.
- Proof of compliance with legally required health requirements.
- Proof of compliance with the obligations concerning liability insurance.
It is the passenger's responsibility to have all the documents necessary for the transport of their animal. For more information, see the page: Guide and Assistance Dogs (English page). After landing, you must wait for assistance at the destination, so that all documentation is confirmed before leaving the plane.
Contacts for assistance services at Heathrow, Gatwick and Manchester airports:
Heathrow Airport (LHR)
Pet checker: ARC Heathrow
Phone: +44 (0) 208 745 7894
Gatwick Airport (LGW)
Pet checker: ARC Heathrow
Phone: + 44 (0) 129 355 5580
Manchester Airport (MAN)
Pet checker: ABM (Duty Manager)
Phone: + 44 (0) 758 447 6200
1The certification of the animal's training as an assistance dog is made through the issuing of a proper and distinctive card issued by the national or international assistance dog training establishment which issues an identification card to host families and assistance dogs in training.
2On flights to/from the USA, it is not necessary to present this certificate.
How to transport your assistance dog
Service dogs must be transported under the following conditions to ensure the safety and welfare of passengers and animals:
- Without a container, at the owner’s feet.
- Always on a leash.
- Without occupying a passenger seat.
- Without moving around in the cabin.
This information only concerns the non-commercial movements of dogs recognised as Service Animals (SVAN). If you need information regarding the import and export of animals, you should contact the respective embassies or consulates.
TAP Air Portugal reserves the right to refuse acceptance if the animal presents signs of disease, agression, lack of hygiene, or any other abnormal characteristic likely to impact flight safety.
TAP complies with the following regulations in force:
- EU Regulation No. 1107/2006 of 5 July 2006 on the rights of passengers with reduced mobility.
- Code of Federal Regulations, Chapter 382 of the US Department of Transportation, in force since 13 May 2009, applicable to passengers travelling to/from the US.