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Complaint - How can we help

Complaint

We want you to have the best experience with TAP. Tell us how we can help you.

1
My experience
2
Personal details
3
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Have you already complained about this matter?
    • 50% increase in relation to the compensation envisaged in EC Regulation 261/04.
    • Validity of one year.
    • Valid for payment of travel or services on flights operated by TAP Air Portugal.
    • Possibility of endorsement to third parties, duly authorised by the holder.
    • Possibility of partial payments. A travel voucher in the respective value will be issued for any outstanding sum.

  • Valid on flights operated by TAP, except for Ponte Aérea (flights between Lisbon and Porto). The upgrade depends on seat availability. Upgrades are made per flight segment.

My experience

Details about the situation for which you require our assistance.

Motif
Have you already complained about this matter?
Complaint number
Airline company
Flight No.
Flight date
Origin
Destination
Class
Booking code
Ticket number
Tag number
Airport report handling for information (PIR)
Comments
Send file
Compensation method
I do not wish to receive a reply
Personal details

Contact and identification details.

Email of agency
Name of agency
Email
Full name
Salutation
Phone
Country
Address
City
Zip code
State
CPF
TP Number

Thank you

We have received your contact.

 

We have sent you an email with all the details of your complaint and expect to reply as soon as possible.

 
Thank you for sharing your experiences with TAP.

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