Why do prices vary for the same flights at different times?
I've selected a fare and the return flights have red flags on them. What does this mean?
How do I know if my ticket allows alterations and cancellations?
- On the selection page, in “Conditions for Changes and Refunds” under “Conditions Summary”
- On the purchase page, in “Fare Conditions” under the section “Flight Conditions”
- On the confirmation page of your reservation
- On the confirmation email
If you need any other kind of information regarding your ticket, please contact TAP.
What are "fare conditions"?
What are Residents fares?
- Portuguese citizens who have lived for at least 6 months in the Autonomous Region of Azores, when travelling to the mainland and/or Madeira;
- Portuguese citizens living in the Autonomous Region of Madeira, when travelling to Azores or having a valid Employment Contract for at least a year.
For more information click here.
Note: Tickets issued from 1 March 2022 in Plus fare may not be eligible for social mobility allowance in R.A.M..
How do I know if I'm choosing Economy or Executive Class?
What happens if I click "get all TAP/executive benefits"?
Just click “Get all tap|executive advantages” and your itinerary will be recalculated for a non-restrictive fare (if available).
What is aviation carbon offset?
Contributing to carbon offsetting is not mandatory, and once paid there is no refund.
TAP doesn’t benefit from this programme. The contribution will be donated to projects certified by the United Nations. If you’re interested, please select the option “CO2 Emission Offset”, in the “Total Amount” section.
More info here.
Is carbon offsetting already included in the total price?
Are there any service fees?
What is the Danish Travel Guarantee Fund Fee?
If you select this option, the total price will be recalculated to include the tax.