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    Most common FAQs

    What hand luggage can I take with me into the cabin?

    Hand luggage suitable for placing in the closed overhead rack or under the passenger seat whose maximum dimensions cannot exceed 115cm: 55x40x20cm. With the following weight restrictions:

    • Economy Class: 1 piece up to 8 Kg;
    • Executive Class: 2 pieces with a combined total weight of 16 Kg.
    For more information click here.

    How much checked luggage am I allowed to take?

    It will depend on your flight ticket conditions. You can use the luggage allowance simulator to find out how much free checked luggage you can take. In accordance with International Occupational Health and Safety Standards, TAP does not carry bags or other pieces of luggage weighing more than 32 kg. Bags/volumes weighing more that 32kg must be carried as cargo.

    For more information click here.

    Can I book a parking space at the airport?

    Yes. It is possible to book parking at Lisbon, Porto and Faro airports.

    You can book here.

    What services are included in Personalised Assistance?

    TAP's Personalised Assistance aims to offer greater comfort and speed to TAP passengers, including:

    • Help with check-in;
    • Transport of hold baggage:
    • Connecting flights.
    There are 4 versions of this service, adaptable to all needs and types of travel — business, individual, group or family.

    You can find all the information here.

    Can I travel with my pet?

    Yes. TAP allows the transportation of animals in the cabin or the hold, depending on the weight, size and species of the animal.You must inform us in advance through our Contact Center or your travel agent. Please take into account the health documents required for your destination.

    All rules and procedures are available in this page.