Cookies - What are they?
Cookies are small data files that are stored on your computer or mobile device through the browser and which allow websites or applications to remember your choices, dates and previous navigation on the website, only retaining information related to your preferences.
Cookies - What are they used for?
Cookies are used to help determine the usefulness, interest and the number of times our websites or applications are used, allowing users faster and more efficient navigation, eliminating the need to repeatedly enter the same information.
The cookie is accepted or rejected according to your browser settings. When you browse on the website or application and the cookie is accepted, the next time you visit the website or application our Web server will recognise your computer or mobile device. Accordingly, when the Client visits the website again, the cookie that has already been accepted will recognise it and save you from having to enter data you had previously provided.
Cookies - What kind of cookies are there?
Permanent cookies - These cookies are stored on your access equipment (PC, mobile and tablet) even after closing the browser, and which are used whenever you visit one of our websites or applications again. They are used generally to direct navigation to the user’s interests, enabling us to provide a more customised service.
Session cookies - these are temporary cookies that remain in your browser's cookie file until you leave the website or application. The information collected by these cookies is used to analyse traffic patterns on the web, allowing us to identify problems and provide a better browsing experience.
Cookies - How do we use them?
Strictly necessary cookies - They allow you to browse our website and use its applications and features, as well as providing access to secure areas of the websites or applications. The services you want to use cannot be provided without these cookies.
Analytical cookies - They are used anonymously to create and analyse statistics related to the use of websites or applications, in order to improve how they work.
Functionality cookies - They store user preferences regarding the use of the website, so that it is not necessary to set them each time you visit.
Advertising cookies - They register information about your activity in terms of browsing and shopping, in order to present the most relevant offers, campaigns and promotions for you and which best reflect your interests. They steer the advertising according to the interests of each user. They also limit the number of times you see the advertisement, helping to measure the effectiveness of that piece of advertising.
Third-party cookies - They measure the success of applications and the effectiveness of third-party advertising. They may also be used as a way to customise a function with the user’s data.
Cookies – How to use them?
The website or application user can enable or disable the acceptance of cookies, by changing the settings on their computer or mobile device.
The user is entitled to set their browser to indicate when a cookie is received or even disable its acceptance. However, TAP Air Portugal advises you that this will prevent you from using some of our services in full and stop you having your navigation on our website enhanced and customised.
If the privacy setting of your browser is set to "High", you will not be able to access some of our services and may be unable to fully use all our website or application features.. To resolve this issue, add our Internet addresses to the list of permitted websites in the privacy settings of your browser, for example: www.flytap.com.
If you are accessing our websites through a corporate computer and cannot enter, the problem may be in your computer's corporate security settings. We recommend that you contact your system administrator.
Other tracking technologies - Web Beacons
TAP Air Portugal uses a software technology called web beacons (also known as web bugs, clear gifs or pixels) to assist in understanding which content is effective, for example by counting the users who have visited those pages. The web beacons consist of tiny graphics with a unique identifier, similar in function to cookies, and are used to find out whenever specific content is viewed. Unlike cookies, which are stored on the user's computer, the web beacons are invisibly embedded in the web pages. TAP Air Portugal can thus correlate the data collected by web beacons with other data that TAP Air Portugal may have collected.