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What services are included in Personalised Assistance?

TAP's Personalised Assistance aims to offer greater comfort and speed to TAP passengers, including:
  • Help with check-in;
  • Transport of hold baggage:
  • Connecting flights.
There are 4 versions of this service, adaptable to all needs and types of travel — business, individual, group or family.

You can find all the information here.

Where is Personalised Assistance available?

Personalised Assistance service is at your disposal at Lisbon, Porto or Funchal Airports, even if they are your connecting airport.

Is there a cost associated with the Personalised Assistance service?

Yes. TAP Personalised Assistance provides extra support throughout t all stages of your flight and has variable costs.

You can find all relevant information here.

How can I book the Personalised Assistance service?

TAP Personalised Assistance must be requested exclusively online, at least 72 hours prior to flight departure and no more than 60 days in advance.
Learn more here.

Can I cancel my Personalised Assistance request?

Yes. Cancelling Personalised Assistance is possible, according to the conditions described in Article 11 of the Terms & Conditions, available here (PDF, 0.8MB, EN).

Where are the meeting points for Personalised Assistance at the airport?

TAP Personalised Assistance is available only in Lisbon, Porto and Funchal Airports. Meeting points vary, depending on whether it's a domestic or an international flight, or whether you are departing or arriving. You can check all meeting points on here.

Help videos

  • Time to Think
    TAP gives you the opportunity to guarantee your booking for 48 hours without the price of the flight changing.
  • TAP Personalised Assistance
    TAP Personalised Assistance guarantees assistance for departures, arrivals and transfers. This support service available to all passengers who want to benefit from this assistance at all the stages of their flight.
  • TAP Flight Pass
    Buy a TAP Flight Pass and save up to 40% on each journey.
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