To provide you with all the necessary attention and ensure a comfortable journey, we help you to overcome the difficulties and shorten distances in the airport.
Wheelchairs
The ideal solution for you
The assistance offered is always appropriate to the passenger’s needs.
- If you have trouble getting to the boarding gate - we provide a wheelchair to take you there.
- If you have trouble getting to the boarding gate and going up or down stairs - we have a wheelchair waiting to take you to the door of the plane.
- If very low mobility prevents you from moving about in the cabin - we have reserved a wheelchair for you that will take you to your seat.
How to book?
Requesting assistance is simple, just fill in the request for assistance to be provided to people with special needs form.
If the passenger has severe motor difficulties, they should travel with a companion because on-board assistance is limited. However, if the passenger is independent and intends to travel alone, then they can do so.
Check-in
Check-in can be completed online, at the airport or using Online Check-in content the other options, such as checking-in at home.
If you check-in online your boarding card must be collected from a check-in desk at the airport, so that we can ensure the assistance we provide is well managed.
How is the assistance provided?
At the airport
When you arrive at the airport you must go to our check-in desk, where you will have all the support to ensure a smooth journey.
In Lisbon you will find us in Terminal 1 Departures, at the dedicated special assistance desks.
If you are a TAP/Star Alliance Gold member or are travelling in Business Class, use the check-in services in the Premium area.
Flights | Recommended airport arrival time | Latest possible airport arrival time |
Intercontinental | 3 hours prior to departure |
90 minutes prior to departure |
Europe | 2 hours prior to departure |
90 minutes prior to departure |
On board
The crew will help you to embark/disembark, ensure you are comfortable on board and give you information. However, the crew cannot help you with your personal care, feeding or help you move about inside the aircraft.
If necessary, TAP can provide wheelchairs on board long-haul flights that are specially designed to move about in the narrow aisles, and which will enable you to move around the cabin.
On arrival
Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire process: passport control, luggage reclaim and customs.
Flying with your own wheelchair
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48 Hours Before departure you must notify us of the need to transport a wheelchair.
Legislation
See the rules and regulations relating to wheelchairs.
- Flights to and from the USA
TAP complies with US regulations preventing discrimination on the basis of disability on all its flights to and from the United States.
A copy of this document is available for consultation at the desks in Lisbon, Porto, Newark and Miami airports.
You may also request a copy of these regulations directly from the US Department of Transportation prior to flying:
By telephone from within the United States via a free helpline for disabled passengers: 1-800- 778-4838 (speaking) or 1-800- 455-9880 (TTY);
By telephone to the Aviation Consumer Protection Division: 202-366- 2220 (speaking) or 202-366-0511 (TTY);
On the website of the Aviation Consumer and Protection Division (PDF, 0.1MB, EN); (DOT, 14 Part 382 ACAA, "Non-discrimination on the Basis of Disability in Air Travel; Final Rule");
In writing to the Aviation Consumer Protection Division: Aviation Consumer Protection Division C-75, U.S. Department of Transportation; 1200 New Jersey Ave., SE., West Building, Room W96-432; Washington, DC 20590, EUA.
Otherwise, we cannot guarantee the provision of the service.
Request for Assistance to People with special needs