Booking information – Information, management and related bookings

Booking information

Find the answers to your questions about bookings...
You have the right to reschedule your trip or to be refunded.
If you want a voucher refund you can request it here. It will be for the full amount of the unsed ticket and we will also offer you an additional 10%. If you want a refund in the original form of payment it can be requested here.
Whenever possible, use the Manage Booking option. If you only want to change your flight dates, you can do so online. If you wish to change the route, it will also be necessary to contact the Contact Center. 
The online refund request is only available for tickets purchased directly from TAP. If you made your booking via a travel agency, please contact them to request your refund. If you are unable to solve the situation directly with your agency, please contact our support team.
There will be no refund of change fees already paid. Conditions are applied considering the date of the change and there is no retroactivity.
Yes, it is possible. The change of route must be requested through the Contact Center or the travel agent through which you purchased your ticket.
Due to the high number of requests, the issue may not be immediate and may take up to 30 days, but we are making every effort to issue and send the voucher as soon as possible.
Yes, all miles will be returned to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee. The request need to made through the Contact Center.
Additional services are not refundable. However they can be used 1 year after their purchase.
Yes. The remaing amount will be available in the same voucher, which can be used to pay for other TAP flights or services.

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