When accessing Manage Booking, choose the Edit or Change option, select Cancel and follow the steps until the voucher issuance request.
You should contact your travel agency for any changes.
There will be no refund of change fees already paid. Conditions are applied considering the date of the change and there is no retroactivity.
Yes, it is possible. The change of route must be requested through the Contact Center or the travel agent through which you purchased your ticket.
Due to the high number of requests, the issue may not be immediate and may take up to 30 days, but we are making every effort to issue and send the voucher as soon as possible.
Yes, all miles will be returned to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee. The request need to made through the Contact Center.
Additional services are not refundable. However they can be used 1 year after their purchase.
No, there is no retro-activity for this offer.
Yes. The remaing amount will be available in the same voucher, which can be used to pay for other TAP flights or services.