Assistance Animals

Important information

Due to the current situation caused by Covid-19, transport of animals in the hold is limited to direct flights, thus it is not possible to provide this service on journeys with layovers. If you have a confirmed reservation with this service, please contact our Contact Center.

Assistance animals (guide dogs, hearing dogs and service dogs) or emotional assistance animals may be carried in the cabin when they meet the requirements outlined here.

ESAN: Emotional support animals (dogs);
SVAN: Service animals (guide dogs for the blind, hearing dogs for the deaf, assistance dogs for people with reduced mobility and search and rescue dogs).

Important information Sedation of animals, except under certain conditions and carried out under veterinary supervision, is not recommended for transportation. Tranquilizers lower blood pressure, especially at high altitudes, which can be fatal for animals when traveling in an aircraft cargo hold.

Only dogs registered as service animals (SVAN) can be transported to the UK, and only in the cabin. Animals that are not service animals can only be transported out of the UK.

For information on transporting animals on flights from Brazil to the European Union, see here (PDF, 177 KB, EN).

If you need information on importing and exporting animals, you should contact the embassy or consulate of the country in question.

How to book?

Should you need to travel with an assistance animal (guide or emotional), you must inform your us, using this form, or your travel agent, no later than 48 hours before departure.

Travel with an emotional assistance dog will be authorised once the TAP doctor has approved it.

Transport conditions

Transporting assistance dogs must meet the following requirements:

Guide dogs, hearing dogs and service dogs:

They have to be properly identified as assistance animals with documentation proving they have been officially trained and certified;
They can travel at the owner’s feet, without a transport box;
They cannot occupy a seat;
They must be on a lead;
They cannot move around the cabin.

Emotional support dogs:

May travel in the cabin inside a soft animal carry case weighing no more than 8kg/17lb (with the animal inside) and which is no larger than 40 x 33 x 17cm/15 x 12 x 6in;
If the permitted size and / or weight is exceeded, the dog has to travel in the hold, also for free;
Only one animal carry case is permitted per passenger;
On flights to and from the USA (only) emotional support dogs that weigh more than 8kg are allowed on board;
The maximum recommended weight and size is 40kg and 62cm high (from floor to withers);
Any weight or size over and above will need to be analysed and duly authorised to ensure the flight can go ahead in safety and comfort;
These dogs may travel in the cabin without a pet carrier cage or bag, though use of a lead is recommended;
Emotional assistance animals (ESAN) are not permitted in the executive class cabin of long-haul flights (except on flights to and from the USA);
It is important the health requirements of the destination country are complied with;
Authorisation for travel with an emotional support dog will depend on the TAP doctor’s professional approval;
The carriage of short-nosed dogs and cats or cross-breeds of short-nosed dogs and cats is not allowed in the hold because of the climatic conditions they may be exposed to:

Dog breeds

Affenpinscher
American Bully
American Pit Bull Terrier / Pit Bull
American Staffordshire Terrier / “Amstaff”
Boston Terrier
Boxer
Brussels Griffon
Bulldog (all types)
Cavalier King Charles
Chow Chow
Shih-Tzu
English Toy Spaniel / Prince Charles Spaniel
Japanese Chin / Japanese Spaniel
Lhasa Apso
Mastiff (all types)
Pekingese
Shar Pei / Chinese Shar Pei
Pug (all types)
Staffordshire Bull Terrier / ”Staffies”
Tibetan Spaniel
Chihuahua

The transport of emotional support animals also requires that the TAP Medical Information for Fitness to Travel - MEDIF (Part 2) (PDF, 0.1MB, EN) form is filled out by the passenger’s doctor.

This document must be sent to TAP Portugal’s medical team for review and approved, by:

E-mail: medical.cases@tap.pt
Fax No. (+351) 218 416 540

Note: For passengers in transit/travelling to the United Kingdom, TAP is only permitted to transport in the cabin dogs recognised as guide dogs. The transport of animals in the hold is not permitted on this route.

TAP complies with the rules in force, namely:

EU Regulation No. 1107/2006 of 5 July 2006 on the rights of passengers with reduced mobility;

Passengers travelling to/from the USA are carried according to the Code of Federal Regulations, Part 382, of the US Department of Transportation, in force since 13 May 2009.

First flight

Second flight

How to book?

Transport conditions

Dog breeds

TAP complies with the rules in force, namely: