The unforeseen happens. Find out how to change or cancel your TAP booking.
Important Information
In accordance with the amendment to Israeli Aviation Services Law and due to decrease in our revenues, refunds will be processed within the time frame stipulated by the amendment, which is 90 day as of the date of the cancelled flight or until 1 October 2020 (whichever is the latest).
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.
Ticket cancellation and Israeli Consumer Protection Law
This type of cancellation is valid for tickets to and from Israel purchased via our Contact Center or at flytap.com and which are covered by Israel’s Consumer Protection Law. Requests for the reimbursement of tickets purchased through travel agents must be made with the travel agent.
Refunds for cancelled transactions on the website are only valid for tickets that have not been fully used. When a ticket has been partially used (for example, if the passenger has used the outward portion of a return ticket), the client must contact the company from which they purchased the ticket
The cancellation will be applied automatically to all passengers on the booking. You will need to contact the company from which you purchased your tickets should you wish to cancel only some of the passengers on the booking.
Cancellation rules apply to all flights and services on the booking. You will need to contact the company from which you purchased your tickets should you not agree.
Refunds will be made to the credit card used when making the booking within 14 working days, in compliance with current law.
The following conditions must be met before you can cancel your booking:
TAP reserves the right to request documentary proof that the client meets these requirements.
In the event of a valid cancellation refund being paid, there will be a cancellation charge of 5% or NIS100, whichever is lower.
In order to help with your request, please contact us.
Refunds for cancelled transactions on the website are only valid for tickets that have not been fully used. When a ticket has been partially used (for example, if the passenger has used the outward portion of a return ticket), the client must contact the company from which they purchased the ticket
The cancellation will be applied automatically to all passengers on the booking. You will need to contact the company from which you purchased your tickets should you wish to cancel only some of the passengers on the booking.
Cancellation rules apply to all flights and services on the booking. You will need to contact the company from which you purchased your tickets should you not agree.
Refunds will be made to the credit card used when making the booking within 14 working days, in compliance with current law.
The following conditions must be met before you can cancel your booking:
- The ticket must have been purchased by telephone or online.
- The cancellation must be made within a period of 14 working days of purchase (or from the moment you receive confirmation of purchase) and no fewer than 7 working days before the flight.
- Ticket cancellation can be requested up to 4 months after the date of purchase in the circumstances described below, as long as the request is not made during the 7 working days before the flight and only where there is a record of written correspondence between TAP and the client:
- New immigrants (citizens residing in Israel for a period of 5 years and who have an immigration visa or certificate of eligibility);
- Senior citizens (65 years and over);
- People with reduced mobility (and their companions).
In the event of a valid cancellation refund being paid, there will be a cancellation charge of 5% or NIS100, whichever is lower.
Automatic refund of airport duties
In the event of a no-show, passengers on flights to and from Israel have a right to the automatic refund of airport duties.