Prepare and manage journey – Flights and authorisations, travelling with children

Prepare and manage journey

Find out how to plan your trip to ensure you have the best experience both in the air and on the ground.

Can I travel with my pet?

Yes. Depending on its weight, and, size and breed, animals can travel in the cabin or in the hold. The animal must have the health documents required by the destination country. Find out more here.

I have a short-nosed animal: can I travel with it?

Yes, if it complies with the regulations for travelling in the cabin. If it is too large and/or heavy to travel in the cabin, it will not be allowed to travel in the hold as we cannot guarantee the conditions necessary for your animal’s well-being.

What is considered a assistance animal (SVAN)?

An assistance animal (SVAN) is a dog trained to ensure the well-being and safety of people with special needs (such as blindness, deafness, reduced mobility) or even search and rescue dogs.

Can I take an assistance animal (SVAN) into the aircraft cabin?

Yes. Passengers with special needs may make their request here up to 48 hours before departure. Special assistance will be provided at the airport right up to boarding upon request at the Special Assistance desk. Find out more here.

Can my assistance animal (SVAN) travel in the hold?

Yes, if the passenger does not need the animal during the flight. The request must be made when you book your trip, or before your flight, provided that it is done at least 48 hours prior to departure. Find out more here.

Can I add my pet to my booking?

Yes, you can request our pet transport service up to 48 hours before your flight. Learn more here.

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