Service fees

Important Information
Due to the current situation of Coronavirus (COVID-19), we have simplified our change and cancellation conditions. Please verify all information here.

Find out how Service Fees are applied

Applied Service Fee amounts
Miles and Silver
Gold
Service fees for ticket changes and no-shows
Ponte Aérea flights: Fee applied for changes to Ponte Aérea flights on the same day of the original flight
30 € / 37 $
Exempt
All flights: Fee applied to changes to Continental and Intercontinental flights after the ticket is issued and to Ponte Aérea flights for changes on the day of the trip
50 € / 62 $
Exempt
All flights: Fee applied for No-Show
80 € / 99 $
80 € / 99 $
Service fees for using the TAP Mile&Go Assistance Center or TAP counters
Ponte Aérea Flights: Fee applied for changes to Ponte Aérea flights made via Assistance Center or TAP counters
10 € / 12 $
10 € / 12 $
Voos Continentais: Taxa aplicada por alterações via Centro de assistência ou balcões TAP a voos Continentais
25 € / 31 $
25 € / 31 $
Intercontinental Flights: Fee applied for changes to Intercontinental flights made via Assistance Center or TAP counters
40 € / 48 $
40 € / 48 $
Service Fees to Reward bookings
Ponte Aérea Flights: Fee applied for changes made online to Ponte Aérea Flight Reward Tickets
5 € / 6 $
5 € / 6 $
Continental Flights: Fee applied for changes made online to Continental Flight Reward Tickets
17 € / 21 $
17 € / 21 $
Intercontinental Flights: Fee applied for changes made online to Intercontinental Flight Reward Tickets
25 € / 31 $
25 € / 31 $
Service fees for reinstating miles
Continental Flights: Fee applied for reinstating miles on Continental flights
80 € / 99 $
80 € / 99 $
Intercontinental Flights: Fee applied for reinstating miles on Intercontinental flights
120 € / 148 $
80 € / 99 $
Applied Service Fee amounts
Miles and Silver
Service fees for ticket changes and no-shows
  • Ponte Aérea flights: Fee applied for changes to Ponte Aérea flights on the same day of the original flight
    30 € / 37 $
  • All flights: Fee applied to changes to Continental and Intercontinental flights after the ticket is issued and to Ponte Aérea flights for changes on the day of the trip
    50 € / 62 $
  • All flights: Fee applied for No-Show
    80 € / 99 $
Service fees for using the TAP Mile&Go Assistance Center or TAP counters
  • Ponte Aérea Flights: Fee applied for changes to Ponte Aérea flights made via Assistance Center or TAP counters
    10 € / 12 $
  • Voos Continentais: Taxa aplicada por alterações via Centro de assistência ou balcões TAP a voos Continentais
    25 € / 31 $
  • Intercontinental Flights: Fee applied for changes to Intercontinental flights made via Assistance Center or TAP counters
    40 € / 48 $
Service Fees to Reward bookings
  • Ponte Aérea Flights: Fee applied for changes made online to Ponte Aérea Flight Reward Tickets
    5 € / 6 $
  • Continental Flights: Fee applied for changes made online to Continental Flight Reward Tickets
    17 € / 21 $
  • Intercontinental Flights: Fee applied for changes made online to Intercontinental Flight Reward Tickets
    25 € / 31 $
Service fees for reinstating miles
  • Continental Flights: Fee applied for reinstating miles on Continental flights
    80 € / 99 $
  • Intercontinental Flights: Fee applied for reinstating miles on Intercontinental flights
    120 € / 148 $
Gold
Service fees for ticket changes and no-shows
  • Ponte Aérea flights: Fee applied for changes to Ponte Aérea flights on the same day of the original flight
    Exempt
  • All flights: Fee applied to changes to Continental and Intercontinental flights after the ticket is issued and to Ponte Aérea flights for changes on the day of the trip
    Exempt
  • All flights: Fee applied for No-Show
    80 € / 99 $
Service fees for using the TAP Mile&Go Assistance Center or TAP counters
  • Ponte Aérea Flights: Fee applied for changes to Ponte Aérea flights made via Assistance Center or TAP counters
    10 € / 12 $
  • Voos Continentais: Taxa aplicada por alterações via Centro de assistência ou balcões TAP a voos Continentais
    25 € / 31 $
  • Intercontinental Flights: Fee applied for changes to Intercontinental flights made via Assistance Center or TAP counters
    40 € / 48 $
Service Fees to Reward bookings
  • Ponte Aérea Flights: Fee applied for changes made online to Ponte Aérea Flight Reward Tickets
    5 € / 6 $
  • Continental Flights: Fee applied for changes made online to Continental Flight Reward Tickets
    17 € / 21 $
  • Intercontinental Flights: Fee applied for changes made online to Intercontinental Flight Reward Tickets
    25 € / 31 $
Service fees for reinstating miles
  • Continental Flights: Fee applied for reinstating miles on Continental flights
    80 € / 99 $
  • Intercontinental Flights: Fee applied for reinstating miles on Intercontinental flights
    80 € / 99 $

Taxes payment is applicable for each passenger.

Applicable to all MilesOnly, Miles&Cash and Award Tickets issued with TAP, Star Alliance and TAP Miles&Go partners.

  • Once MilesOnly or Miles&Cash tickets have been issued (TAP-operated flights only), it is only possible to change the date or flight number (time) and class (in the event there is no availability in the original flight class on the new date on payment of Award Miles in executive class). The route cannot be changed. As passengers, Gold Clients and TAP Visa Platinum cardholders are exempt from this penalty.
  • All MilesOnly and Miles&Cash Tickets may be cancelled up to 24 hours before departure, providing they have not been partially used and are still valid. Miles will be re-credited with the initial validity date.
  • The service charge for TAP Miles&Go Service Centre is not refundable.
  • The carrier surcharge (YR) and the fee (YQ) on Award Tickets are non-refundable.
  • Values were updated and published on the site on June 27, 2022.
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