Transporting our Clients and our crew safely has always been our priority. Since the emergence of the Covid-19 outbreak, is important to update and share all the work done and the measures that we have been implementing, in line with the EASA, IATA, DGS and UCS, to ensure your health and safety when traveling with us.

Learn more about our commitment, recognised by Skytrax in the "COVID-19 Airline Safety" category and aligned with the health and hygiene standards adopted by Star Alliance, of which TAP is a member.

Traveling safely and with confidence is the commitment and goal of all of us. We are doing our part, however, it is important that you also do yours, maintaining the basic and essential rules of personal protection in times of coronavirus. In addition we leave here very useful information to keep in mind:
  • Update your details here. It is important to be able to communicate with you at every moment.
  • Check-in online on our website or app. Download your boarding pass and charge your smartphone battery.
  • If you feel sick, don't travel. If you have a cough, headache or difficulty breathing, seek medical advice, avoid contact with other people and do not travel. If you have already concluded your check-in, please cancel it via our website or APP. 
  • Arrive at the airport on time: 1h30 before medium-haul flights and 2h on long-haul flights;
  • If someone is dropping you off, say goodbye to your family and friends outside of the airport. Only passengers with boarding passes and their companions, in strictly necessary cases, can enter the airport;
  • Leave your hold baggage at the 'self baggage drop off' or check-in desk and limit your hand baggage as much as possible to facilitate its boarding and storage, which must be done by yourself;
  • Strictly follow the airport signs and respect all instructions from the staff;
  • Whenever possible, boarding will be contactless and made with the digital boarding pass;
  • Get to the boarding gate in advance and listen to directions that can be given.
We are constantly updating all the information available on Flytap and on social networks so that you always have access to the latest information, and we have reinforced our Contact Centers so that we can always support you.

We want you to know that the entire TAP team is strongly committed to containing the outbreak and ensuring that you travel safely, confidently and flexibly.