I have a short-nosed animal: can I travel with it?
Yes, if it complies with the regulations for travelling in the cabin. If it is too large and/or heavy to travel in the cabin, it will not be allowed to travel in the hold as we cannot guarantee the conditions necessary for your animal’s well-being.
What is the difference between an assistance animal (SVAN) and an emotional assistance animal (ESAN)?
An assistance animal (SVAN) is usually a dog trained to ensure the well-being and safety of people with special needs (e.g., people who are blind, deaf or with reduced mobility) and search and rescue dogs. Emotional assistance animals (ESAN) are dogs that help their owners retain their emotional balance.
Can I take an assistance animal (SVAN) into the aircraft cabin?
Yes. Passengers with special needs may make their request here up to 48 hours before departure. Special assistance will be provided at the airport right up to boarding upon request at the Special Assistance desk. Find out more here.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.