Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Contacts - General, Corporate and TAP Miles&Go
Contacts
We’re always here to help. Here are the different ways of talking to us.
Talk to us
Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience.
Contact us
Other contacts
Help Center
Portugal
Monday to Sunday: 24h
Call to national landline.
The cost of communications depends on the tariff agreed with your operator.
Contacts
Write to us
Edifício 25 do Aeroporto de Lisboa
1700-008 Lisbon
Portugal
1700-008 Lisbon
Portugal
Local Offices
Choose a location:
Contact Center
Monday to Sunday: 24h
Ticket Desk
Immeuble Yoro Basse, r/c, Avenue Mandela, nr 14
B.P. 3321
Dakar
B.P. 3321
Dakar
Monday to Friday: 09:00 am - 05:30 pm
Holidays: 01 January, 04 April, 01 May, 15 August, 01 November, 25 December, Easter, Pentecostes, Maouloud, Tabascky, Korité and Gamou.
