Contacts - General, Corporate and Victoria

  • Book flight
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the Victoria Assistance Centre.
    Viagem
    Multi-city Stopover
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    • Adults
      (over 12 years)
    • Children
      (2-11 years)
    • Infants
      (under 2 years)
    Book with:
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    Rent-a-car Hotel Transfers See all book options
  • Manage booking 
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    Time to Think
    Manage booking 
    Enter your booking code
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Print your receipt
    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Rent-a-car Hotel Transfers See all book options
  • Check-in
    Enter your booking details
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    Additional information
    Your ticket number is contained in the electronic ticket you will receive by e-mail.
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    Additional information
    Insert here your Victoria Client Number.
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  • Flight information
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    Gerir Estado do Voo
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      Contacts

      We’re always here to help. Here are the different ways of talking to us.

      Online support

      Phone and Skype

      00 223 70 010 505
      Monday to Sunday: 24h

      Other forms of contact

      Customer service for deaf passengers

      Other contacts

      Victoria
      TAP Head Office

      Help Center

      (+351) 707 205 700
      Portugal
      Monday to Sunday: 24h

      Email

      victoria@tapvictoria.com

      Write to us

      Victoria Programme
      Apartado 50194
      1704-801 Lisbon
      Portugal

      Contacts

      (+351) 218 415 000

      Write to us

      Aeroporto de Lisboa 
      1704-801 Lisbon
      Portugal

      Local Offices

      Choose a location:

      Contact Center

      00 223 70 010 505
      Monday to Sunday: 24h

      Other forms of contact

      Customer service for deaf passengers

      Ticket Desk

      +221 33 849 4737
      Fax: +221 33 822 1420
      cto.dkr@tap.pt
      tapportugal.senegal@tap.pt
      Immeuble Yoro Basse, r/c, Avenue Mandela, nr 14 
      B.P. 3321
      Dakar
      Monday to Friday: 09:00 am - 05:30 pm
      Holidays: 01 January, 04 April, 01 May, 15 August, 01 November, 25 December, Easter, Pentecostes, Maouloud, Tabascky, Korité and Gamou.