Prepare and manage journey – Flights and authorisations, travelling with children

Prepare and manage journey

Find out how to plan your trip to ensure you have the best experience both in the air and on the ground.

What is the Manage Booking button for?

The "Manage Booking" button is for making changes to your booking provided it was issued more than 24 hours ago from any TAP desk or store, contact center or online.

Can I change my booking online?

Yes. You can make changes to your booking using the "Manage Booking" button and "Change/See Booking" option.

I have checked in online. Can I change my booking?

No. Once you have checked in online, you should contact our Contact Center, one of our desks or stores, or your travel agency.

Can I add complementary services to my booking?

TAP and its partners offer you various services on each flight that will provide you with a unique travel experience.

Take advantage of the greater flexibility in managing your booking and if you wish to add complementary services not covered by the booking process, just contact the TAP Contact Centre or your travel agent.

Find out more here.

 

What is the booking reference and where can I find it?

The booking reference has 6 alphanumeric digits and allows the identification of your reservation. You can find it:

  • On the confirmation page of the booking process;
  • On the confirmation email that you’ll receive after the booking process.

How can I check my flight's status?

You can obtain all information regarding departures and arrivals here.

What information do I need to change my booking?

To change your booking simply enter:

  • The booking code (PNR);
  • The surname of one of the passengers.

 

Which bookings can be changed online?

All bookings that have been made directly with TAP (online, at TAP desks, at the contact center or in stores) can be changed if the tickets have been issued for more than 24 hours.

Bookings that involve ancillary services cannot be changed:

  • these include unaccompanied minors,
  • sports equipment,
  • extra baggage,
  • transport of animals in the cabin and/or in the hold,
  • bicycles,
  • medical cases and
  • the carrying of weapons.
The following can also not be changed: bookings made through travel agencies, bookings made through the TAP Miles&Go (Miles) Programme, bookings made through the Corporate programme, bookings using promotional codes and group bookings.

My booking has flights operated by another airline. Can I change it on flytap.com?

Yes. All flights may, in principle, be changed provided your booking was made through TAP online, at a contact center, a store or TAP desk. 

I made my booking with my TAP Miles&Go Miles. Can I change it online?

No. Bookings made through the TAP Miles&Go Programme cannot be changed online.

However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.

My booking was made with the Corporate Programme. Can I change it online?

No. Bookings made through the Corporate Programme cannot be changed online.

However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • And your frequent flyer number can be added;
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.

My e-ticket has already been partially used. Can I still change it?

Yes. If you booked your trip directly with TAP, you can change it, either before or after the beginning of the trip.

Can I see a simulation to know how much it would cost to change my booking?

Yes, if you booked directly with TAP (flytap.com, Contact Centre or at one of our counters or stores).

I'd like to change my destination. Can I do it online?

No. Online you can change flight times and dates on your electronic ticket but not the route. To do this, you should contact your travel agency, our Contact Center or one of our desks or stores.

I'd like to change my booking, but only for one of the passengers. Is this possible?

No. Only changes affecting all passengers included in the booking are permitted.

To make a partial change, you should contact your travel agency, our Contact Center or one of our desks or stores.

Can I pay to change my booking through the website?

Yes. Online you can pay for your change (flight time/date) with your credit card (VISA/Mastercard/American Express/Dinners Club/Discover/JCB/UATP Airplus). 

At the moment, the payment option is limited to credit cards.

Can I change the name in my ticket?

No. TAP does not allow passengers to change their name on issued tickets. If you need to re-book your flight, please contact the TAP Contact Center.

Can I cancel my booking and request a refund through Manage Booking?

Yes. On the Manage Booking application, under the option Request/Consult refund you can cancel your booking and request a refund.

How can I cancel my flight and ask for a refund?

If your ticket was issued more than 48 hours ago, you can ask for a refund at flytap.com, option “Manage Booking” (“Request/Check Refund”). You can see the terms for refunds on the same page.

For tickets issued less then 48 hours ago, please contact TAP's Contact Center or the travel agency where you paid for your reservation.

Will I be notified in case of schedule changes to my flight?

Yes. Whenever there is a change to the flight schedule, the office that issued the ticket will be informed. The Counters,TAP's Contact Center or the travel agency will then notify you.

My booking was made at a travel agency. Can I change it on the website?

No. Bookings made through travel agencies cannot be changed through the website. However, the following can be viewed and edited:

  • Your personal contact information (telephone and email);
  • And your frequent flyer number can be added;
  • When reserving your seat on board;
  • With a request for a special meal;
  • With a request for a special wheelchair assistance service.


If I booked through a travel agency, how will I be notified of changes that happen at the weekend?

TAP will do its utmost to advise its clients by all means available, whenever the travel agency is not able to do so.

To this end, ask you travel agent to include your contact details in all its reservations, so they are available to the airline.

If there's a volcanic eruption that might affect my route, what will happen to my flight?

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to contact our services or travel agents.

If there are problems with the handling company. Can I be affected?

Given the latest known information, TAP would like to confirm they are making every effort to minimise the impact on our operation. TAP regrets any inconvenience caused and asks you to  contact our services or travel agents.

How does the service for unaccompanied minors work?

TAP Air Portugal offers a specific service for children travelling unaccompanied, with the conditions for acceptance varying according to their age. 
 
For this purpose, passengers aged between 5 and 11 years who are travelling alone are automatically considered to be Unaccompanied Minors (UNMR).  All children up to the age of 4 years must always travel accompanied by an adult or by an Additional Assistant (ESHO). Young people aged from 12 to 17 years may, exceptionally and upon prior request, be considered Unaccompanied Minors. 
 
It is not possible to book the UNMR service online: the request must be made through the TAP Contact Center or at the nearest TAP counter. 
 
Find out more about this service here.

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