Welcome to the Navigator status

An excellence status with new benefits

Navigator now has new benefits to make your experience even more exclusive!
Illustration in shades of gray, black and tan, showing an airplane seat on which a blanket and a meal tray with a snack rest. Superimposed on the backrest of the seat, in the upper right corner, is a seal with the inscription of an arrow pointing upwards, about the Upgrade to Executive Class.
Free upgrade to Business Class

Enjoy two Free Business Class Upgrades during your qualification period.

Find out more

Illustration consisting of a Wi-Fi connection symbol — two concentric arcs above a dot — in shades of dark gray and dark yellow.
Free Wi-Fi on long-haul flights

Free unlimited Wi-Fi on A330-900 and A321-LR aircraft1.

Illustration of an airplane seat in shades of gray, black, and dark yellow; on the seat there is a blanket, a meal tray with a snack, and a mile from the TAP Miles&Go Programme. On the upper right corner of the headrest there is a stamp with a star inscription. On the right side of the seat, standing on top of a surface, there is a bottle of wine, an apple, and a glass with wine.
Exclusive experience

Differentiated experience at the TAP Premium Lounge Tejo in Lisbon and on board, even in Economy Class.

1The access voucher will be sent by email the day before your flight. The voucher is limited to a single access. You can use it on more than one device, provided that you create an account and redeem the voucher while logged into that account. You can only use one device at a time.

Benefits of being a Navigator


Personalised service, unique offers and exclusive amenities. This is the Navigator business card.
  • Illustration of a large coin, in shades of black and gray, with the inscription “M” in yellow brown, representing the miles of the TAP Miles&Go Programme. On the upper right corner, there is a superimposed round yellow brown stamp with a percentage symbol inside, in white.

    50% extra miles

    Earn 50% Status Miles and additional Bonuses on the number of miles flown. Only on TAP flights.
  • Illustration in shades of black, gray, and brown yellow with a computer screen. The Star Alliance logo is visible on the screen. On the upper right corner of the screen, there is a superimposed brown yellow seal with a check mark on it.

    Special check-in for the Star Alliance network

    An exclusive check-in desk for Gold Customers of the Star Alliance network, regardless of the class they are travelling in.
     
  • Illustration in shades of black, gray, and brown yellow of an airplane seat. On the upper right corner, there is a superimposed round brown yellow stamp with a check mark inside, in white.

    Seat guarantee

    The seat guarantee is valid for Navigator Customers.
  • Illustration in shades of black, gray, and brown yellow of some headphones. On the upper right corner, there is a superimposed round brown yellow stamp with a star inside, in white.

    Exclusive communication channel

    Access to your online Concierge line available via WhatsApp (written messages) between 5 am and midnight, local time in Mainland Portugal.

  • Lounge access

    Whenever you travel on a flight operated by TAP or Star Alliance, except the TAP Lounge where you always have access. Includes a companion traveling on the same flight. Check the lounges available.
  • Illustration in shades of black, gray, and brown yellow with two centered elements. At the top, an information board with iconography about departures from the airport. Below, a barrier. On the upper right corner, there is a brown yellow stamp with two white arrows, alluding to priority check-in.

    Fast Track and Priority boarding

    Faster boarding when travelling on flights operated by TAP. Fast Track is the fastest route at the security control.
  • Illustration in shades of black, gray, and brown yellow of an information board with iconography about airport departures. On the upper right corner, there is a superimposed round brown yellow stamp with two white arrows, alluding to priority check-in.

    Priority Boarding

    Always have your boarding pass and ID at hand, and start your trip straight away.
  • Illustration in shades of black, gray, and brown yellow with two elements. In the center, a wallet. On the right, a coin with the inscription “M”, representing the miles of the TAP Miles&Go Programme.

    Don’t have enough miles? We’ll lend you them.

    You can get an advance of up to 20,000 miles if you do not have enough for a flight.
  • Illustration in shades of black, gray, and brown yellow with two elements. In the center, a large coin with the inscription “M”, representing the miles of the TAP Miles&Go Programme. On the right, two TAP plane tickets.

    Companion ticket

    If your are travelling with a paid ticket, choose someone to travel with you for less miles (up to a maximum of 40%)1.
  • Illustration in shades of black, gray, and brown yellow with two elements. In the center, at the back, a wallet, and at the front a receipt. On the upper right corner, there is a round prohibition symbol superimposed on the wallet, with a dollar sign inside.

    Exemption from some penalties

    TAP Miles&Go Navigator passengers are exempt from some service charges and fees for changes.
  • Illustration in shades of black, gray, and brown yellow with a travel suitcase with wheels. On the upper right corner, there is a superimposed round brown yellow stamp, with the plus symbol in white.

    More checked baggage

    On TAP or Star Alliance network flights, an extra piece of baggage weighing according to travel class.
  • Illustration in shades of black, gray, and brown yellow with two elements. In the center, a calendar with some marked days. On the right, a coin with the inscription “M”, representing the miles of the TAP Miles&Go Programme.

    Bonus Miles that do not expire

    With our Navigator status, your miles are always ready to use.
  • Illustration in shades of black, gray, and brown yellow of a hand holding an open letter. Inside the letter there is a star.

    Free Gold Status for a friend

    The offer is valid as long as you keep your status. To request changes, you must wait for the end of your Annual Accumulation Period. 
  • Illustration in shades of black, gray and brown yellow, with a rectangular speech balloon with brown yellow lines. On the upper right corner, there is a superimposed brown yellow stamp, with the symbol of a telephone, in white.

    Concierge

    Available by phone, email and WhatsApp from 5 am to midnight (local time in Mainland Portugal) to provide you with the support you need and ensure you have the best possible experience.
  • Illustration in shades of black, gray and brown yellow, with several stacked coins. On the right, there is a coin with the inscription “M”, representing the miles of the TAP Miles&Go Programme. On the upper corner of the coin, there is a superimposed brown yellow stamp with the percentage symbol in white.

    Up to 10% of transferable miles

    If you accumulate more than 100.000 Status Miles, part2 of these will be transferred during your status review.
  • Illustration in shades of black, gray and brown yellow, with a hand holding two TAP plane tickets. On the upper right corner, superimposed on the tickets, there is a brown yellow stamp with the percentage symbol in white.

    Free seat

    You can book a seat for you and your travel partner free of charge, provided that you are both on the same reservation.
  • Illustration in shades of black, gray, and brown yellow, with two elements: a surfboard and a bag with golf clubs inside.

    Free equipment

    Transport your sports equipment for free in our airplanes3.
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How to maintain the Navigator status

Welcome
125,000 Status Miles or 70 TAP flights. In both cases, 10 flights will have to be made on the Plus, Executive and Top Executive fares
Renewal
100,000 Status Miles or 70 TAP flights. In both cases, 10 flights will have to be made on the Plus, Executive and Top Executive fares
As a Navigator Customer, you will have access to all the benefits of TAP Miles&Go Gold status.
1This benefit is applicable to tickets containing the Navigator Customer number, upon request via the contacts provided on the bottom of this page.
2It is possible to transfer 10% of Status Miles, up to a maximum of 10,000, after accumulating the necessary 100,000 Status Miles for status renewal.
3Limit of 5 items per passenger, with a maximum weight of 32kg per item.
 

Contact us

(+351) 211 234 408
Contactable 24 hours a day, 365 days a year.
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Spending miles

See how you can start spending your miles.
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