Contacts – general, corporate and TAP Miles&Go

  • Book flight
    Type of trip
    Stopover
    Make a stop for 1 to 5 nights (24 to 120 hours) in Portugal during your trip.
    Close
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    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for reservations made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    How many Stopover nights?
    Book with:
    Additional information
    Only flights operated by TAP and TAP Express can be booked using miles. This option is exclusive to logged in TAP Miles&Go Clients.
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    Rent-a-car Hotel Transfer See all book options
  • Manage reservation 
    toolbarchooseone
    Cancel/Refund
    Manage reservation 
    Enter your reservation code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
    Close
    Print your invoice
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the reservation details.
    Close
    Rent-a-car Hotel Transfer See all book options
  • Check-in
    toolbarmanagecheck
    Enter your reservation information
    Enter your reservation information
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “reservation ref.” field on the electronic ticket you received by email.
    Close
    Additional information
    Insert here your TAP Miles&Go Client Number.
    Close
  • Flight information
    toolbarchooseone
    Gerir Estado do Voo
    Enter flight information
    Additional information
    Enter the flight number you would like to search for.
    Close

Contacts

We’re always here to help. Here are the different ways you can talk to us.
Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone

(+351) 211 234 400
Monday to Sunday: From 8h to 24h (WET) Portugal mainland time

Other contacts

TAP Miles&Go
TAP Head Office

Help Center

(+351) 211 234 408
Portugal
Monday to Sunday: 24h

Email

customer@tapmilesandgo.com

Contacts

(+351) 218 415 000

Write to us

Aeroporto de Lisboa 
1704-801 Lisbon
Portugal

Local Offices

Choose a location:

General Sales Agent Office

+ 5255 5596 3550
mexreservaciones@aviareps.com
263 Lafayette Street, 3rd FL
Newark, NJ 07105
USA
Monday to Friday: 09:00 am - 05:00 pm (New York Local Time)

Customer Care

talktoususa@tap.pt

Lost & Found

+ 5255 5596 3550
mexreservaciones@aviareps.com
Newark Liberty International Airport, Terminal B
Newark, NJ 07114
USA
Every day: 12:00 am - 08:00 pm (New York Local Time)