Alerts and informations

Travel restrictions and entry requirements

For some destinations it is mandatory that passengers complete an online form, prior to the flight, proof of which will need to be presented at control points upon arrival, verify below if this is needed in your case. For destinations that do not have an online form, passengers will be requested to fill out a form during the flight.

It is the passenger’s responsibility to comply with all government policies and entry requirements, for example the need to fill out forms and/or Covid-19 testing. Failure to do so may result in denied boarding for the flight or entry to the destination.

Please be aware that there are specific procedures for some destinations that can be verified here. We also suggest consulting information through the IATA website or official government websites.

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Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau*, Dakar, Praia, Sao Vicente and Sao Tome:
    • Summer – 13 June to 30 August 2020*
    • Christmas – from 11 December 2020 to 10 January 2021
    • Easter - from 19 March, 2021 to 4 April, 2021
  • Departing from Abidjan and Accra:
    • Summer – 13 June to 13 September 2020
    • New Year’s – 26 December 2020 to 10 January 21
    • Easter - from 5 April, 2021 to 12 April, 2021
*Note: Bissau as a final destination will be under an embargo until September 30th, 2020.

The trips whose destination is Abidjan, Accra, Bissau, Dakar, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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