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TAP continues to gradually adjust its operation in response to the lifting of mobility restrictions that were imposed, as well as the willingness and desire to travel. Doing so always with the greatest safety.

TAP Clean& Safe
Your health and safety are our priority.

We have developed and implemented new standard for hygiene, health and sanitary safety - TAP Clean & Safe, which is in line with the guidelines of EASA, IATA, DGS e UCS,, so that you can travel safely.

Find out here the measures we have been implementing and the good practices to ensure that you can travel safely.

We're ready, when you're ready
For extraordinary times, extraordinary solutions. We offer flexibility, value, time and peace of mind to manage your reservation.

Find out the conditions here.

Route	Frequency August 1 - August 31	Frequency September 1 - September 30
South America
Lisbon - São Paulo (GRU)	7 flights per week	7 flights per week
Lisbon - Rio de Janeiro (GIG)	3 flights per week	3 flights per week
Lisbon - Recife (REC)	2 flights per week	3 flights per week
Lisbon - Fortaleza (FOR)	2 flights per week	2 flights per week
Lisbon - Belo Horizonte (CNF)	2 flights per week	2 flights per week
Lisbon - Brasilia (BSB)	Not operating	2 flights per week
Lisbon - Salvador (SSA)	Not operating	2 flights per week
Porto - Rio de Janeiro (GIG)	1 flight per week	1 flight per week
North America
Porto - Newark (EWR)	1 flight per week	2 flights per week
Lisbon - Newark (EWR)	3 flights per week	7 flights per week
Lisbon - Boston (BOS)	3 flights per week	4 flights per week
Lisbon - Miami (MIA)	3 flights per week	3 flights per week
Lisbon - Washington (IAD)	2 flights per week	3 flights per week
Lisbon - Toronto (YYZ)	3 flights per week	5 flights per week
Lisbon - Montreal (YUL)	3 flights per week	3 flights per week
Ponta Delgada - Boston (BOS)	3 flights per week	3 flights per week
Africa and Middle East
Lisbon - Maputo (MPM)	2 flights per week	2 flights per week
Lisbon - Luanda (LAD)	4 flights per week⁽³⁾	4 flights per week
Lisbon - Dakar (DSS)	7 flights per week	7 flights per week
Lisbon - Praia (RAI)	4 flights per week	7 flights per week
Lisbon - São Vicente (VXE)	4 flights per week	2 flights per week
Lisbon - Sal (SID)	Not operating	3 flights per week
Lisbon - Bissau (OXB)	Not operating	1 flight per week
Lisbon - Accra (ACC)/São Tomé (TMS)	Not operating	5 flights per week
Lisbon - Casablanca (CMN)	10 flights per week⁽⁴⁾	11 flights per week
Lisbon - Marrakesh (RAK)	11 flights per week⁽⁴⁾	11 flights per week
Lisbon - Tel Aviv (TLV)	Not operating	3 flights per week⁽⁶⁾
Europe
Lisbon - Brussels (BRU)	14 flights per week	21 flights per week
Lisbon - Geneva (GVA)	14 flights per week	21 flights per week
Lisbon - Zurich (ZRH)	10 flights per week	21 flights per week
Porto - Zurich (ZRH)	4 flights per week	4 flights per week
Lisbon - Munich (MUC)	14 flights per week	21 flights per week
Lisbon - Frankfurt (FRA)	14 flights per week	21 flights per week
Lisbon - Hamburg (HAM)	7 flights per week	14 flights per week
Lisbon - Dusseldorf (DUS)	7 flights per week	14 flights per week
Lisbon - Berlin (TXL)	7 flights per week	14 flights per week
Lisbon - London (LHR)	18 flights per week	28 flights per week
Lisbon - Manchester (MAN	5 flights per week	7 flights per week
Porto - London (LHR)	7 flights per week	7 flights per week
Lisbon - Dublin (DUB)	7 flights per week	14 flights per week
Lisbon - Paris (ORY)	28 flights per week	35 flights per week
Lisbon - Nice (NCE)	7 flights per week	10 flights per week
Lisbon - Toulouse (TLS)	7 flights per week	10 flights per week
Lisbon - Marseille (MRS)	7 flights per week	10 flights per week
Lisbon - Lyon (LYS)	7 flights per week	10 flights per week
Porto - Paris (ORY)	7 flights per week	14 flights per week
Lisbon - Amsterdam (AMS)	10 flights per week	21 flights per week
Porto - Amsterdam (AMS)	Not operating	4 flights per week
Lisbon - Madrid (MAD)	21 flights per week	21 flights per week
Lisbon - Barcelona (BCN)	18 flights per week	21 flights per week
Lisbon - Seville (SVQ)	10 flights per week	11 flights per week
Lisbon - Malaga (AGP)	10 flights per week	11 flights per week
Lisbon - Valencia (VLC)	10 flights per week	7 flights per week
Lisbon - Gran Canaria (LPA)	Not operating	3 flights per week
Lisbon - Tenerife (TFS)	Not operating	4 flights per week
Lisbon - Luxembourg (LUX)	5 flights per week	5 flights per week
Porto - Luxembourg (LUX)	3 flights per week	3 flights per week
Lisbon - Stockholm (ARN)	3 flights per week	4 flights per week
Lisbon - Copenhagen (CPH)	5 flights per week⁽⁵⁾	7 flights per week
Lisbon - Milan (MXP)	14 flights per week	21 flights per week
Porto - Milan (MXP)	3 flights per week	3 flights per week
Lisbon - Rome (FCO)	14 flights per week	21 flights per week
Lisbon - Venice (VCE)	3 flights per week	7 flights per week
Lisbon - Florence (FLR)	Not operating	4 flights per week
Lisbon - Oslo (OSL)	Not operating	3 flights per week
Lisbon - Prague (PRG)	2 flights per week	7 flights per week
Lisbon - Vienna (VIE)	7 flights per week	7 flights per week
Lisbon - Warsaw (WAW)	Not operating	7 flights per week
Portugal
Lisbon - Porto (OPO)	28 flights per week	42 flights per week
Lisbon - Funchal (FNC)	35 flights per week	42 flights per week
Porto - Funchal (FNC)	7 flights per week	7 flights per week
Lisbon - Ponta Delgada (PDL)	17 flights per week⁽¹⁾	26 flights per week
Porto - Ponta Delgada (PDL)	7 flights per week	7 flights per week
Lisbon - Terceira (TER)	7 flights per week	10 flights per week
Lisbon - Porto Santo (PXO)	4 flights per week	4 flights per week
Lisbon - Faro (FAO)	21 flights per week	21 flights per week

⁽¹⁾ Includes operation Ponta Delgada-Boston and Ponta Delgada Toronto.
⁽²⁾ From July 20th.
⁽³⁾ From August 11th.
⁽⁴⁾ From August 10th.
⁽⁵⁾ From August 15th.
⁽⁶⁾ From September 24th.
Note: Whenever required, the list of routes can be adjusted.

Our operation respects the mobility restrictions that were defined, at all times, by the government authorities of the countries where the Company operates. Therefore, this operation plan is subject to change.

Travel restrictions and entry requirements

For the latest entry requirements of the destination you’re travelling to, visit the IATA website.

Symptomatic passengers identified at the airport by public health authorities may be refused to continue their journey.

Mainland Portugal and Islands

Passengers traveling to Portugal or with a layover at a Portuguese airport

As per the directive of the Portuguese Government (Decree Law no. 7595-A / 2020, of July 31), entry into Portuguese territory is only authorized for:

Passengers on flights from countries belonging to the European Union, countries associated with the Schengen Area (Liechtenstein, Norway, Iceland and Switzerland) and the United Kingdom under the terms of the Departure Agreement between the European Union and the United Kingdom (regardless of nationality of the passenger);
Passengers on flights from countries whose epidemiological situation is in accordance with Council Recommendation (EU) 2020/912, of 30 June 2020, namely Canada and Morocco;
Passengers on flights from countries that are not members of the European Union or that are not countries associated with the Schengen Area, exclusively for essential travel, thus:
1. Citizens of the European Union, nationals of States associated with the Schengen Area and members of their families, in accordance to the Directive 2004/38 / EC, of the Parliament and of the Council, and third-country nationals legally resident in a Member State of the European Union;
2. Third-country nationals traveling for professional, study, family reunion, health or humanitarian reasons.
Passengers on repatriation or humanitarian flights organized in accordance with the law.

Passengers on flights described in sub paragraphs a) and b) are not required to submit a negative RT-PCR molecular test for COVID-19, performed within 72 hours prior to the flight.

All passengers (including Portuguese citizens, residing in Portugal and their families) on the flights described in paragraphs c) and d) must present proof of laboratory testing (RT-PCR) for the screening of SARS-CoV-2, with a negative result, performed within 72 hours prior to the time of departure, or they will be denied boarding.

NOTE - The test must be a molecular RT-PCR test and rapid tests are not acceptable.

Exceptions to the rule of mandatory presentation of negative test results before boarding:

Passengers transferring in Portugal with a connecting flight outside of national territory are exempt from presenting the test as long as the connecting flight takes place on the same calendar day and they do not leave the boarding area within the airport;
Passengers of Portuguese nationality and passengers with legal residence in Portugal, on flights originating in African Portuguese speaking countries or any origin in a third country on repatriation or humanitarian flights:
- Can board without proof of testing;
- hey will be tested upon arrival to the Portuguese airport, at their own expense, and must await the results at their residence (for reference, the test costs 100 €).

Examples:

Portuguese national / resident in Portugal traveling from New York to Lisbon: Must present test to board
Foreign national traveling from Rio de Janeiro to Lisbon: Must present test to board
Foreign national traveling Sao Paulo – Lisbon – Madrid: No test required
Portuguese national / resident in Portugal traveling from Praia to Lisbon: Can take the test upon arrival
Portuguese passenger / resident in Portugal on a repatriation flight from Dakar to Lisbon: Can take the test upon arrival
Foreign national traveling from Luanda to Lisbon: Must present test to board
Foreign national on repatriation flight from Dakar to Lisbon: Must present test to board

Portugal - Traveling to Madeira and Porto Santo
When planning your trip to Madeira and Porto Santo, it is important to know the regulations in force in this Region, within the scope of the prevention and containment of COVID-19.

1 - It is mandatory to complete the travel registration form. For your convenience, you can fill it out 12 to 48 hours prior to departure here: https://madeirasafe.com.

As of July 1:

All passengers on flights from abroad who carry a negative PCR test for COVID-19 disease, performed within 72 hours prior to disembarkation, in laboratories certified by national or international authorities, upon disembarkation, proceed to their destination, upon presentation of the respective report submitted, in advance, through https://madeirasafe.com.
Passengers disembarking at airports in the Autonomous Region of Madeira who have not performed a PCR test for COVID-19, will do so at the airport upon arrival. After performing the PCR test, the passenger will proceed to their destination. The passenger will be informed of the result within the following 12 hours.
As additional preventive measures for COVID-19 in the Autonomous Region of Madeira, the following are recommended:

Use of a mask, especially in closed spaces and public transport (mandatory);
Social distance (2 meters between people and avoid crowds);
Frequent hand hygiene;
Respiratory etiquette.
For the safety and protection of all, comply with the recommendations.
For further clarification, passengers can send an email, uesp.madeira@iasaude.madeira.gov.pt and / or contact the following numbers: +351 291208700 / +351 969320327 / +351 969320235.

Portugal - Traveling to the Azores
All passengers disembarking at the airports of Ponta Delgada, on the island of S. Miguel, or Lajes, on the island of Terceira, must fill out here the Questionnaire of the Risk and Early Detection, within 72 hours prior to departure. The questionnaire will present various possibilities and the passenger will have to opt between one of the following:

The first is you have already been tested for SARS-CoV-2 virus on the 72 hours preceding your flight to the Azores and the result was negative.
In this case you will have to show the physical document issued by a lab that proves that the test for SARS-CoV-2 has been performed within the 72 hours before your departure from the origin airport. That document should contain your identification, the lab where the test was performed, the date of the test, the signature of the people who performed the test, and the NEGATIVE result.
If the stay will be longer than seven days, the passenger should, on the 6th day from the date SARS-CoV-2 test was performed, contact the health services of the county where you are staying so that another test can be performed by the Health Authorities that will inform you of the result.
Alternatively, you can choose the second option: This option consists of starting the procedures to perform the SARS-CoV-2 test as soon as you land.
For that, the professionals of the Health Authorities at the airport will need to collect biological samples so that they may perform the SARS-CoV-2 test.
After the test has been performed, you must stay in prophylactic isolation at your home or place where you are staying until you get the results of the test.
In this case and if the stay will be longer than seven days, the passenger should, on the 6th day from the date SARS-CoV-2 test was performed, contact the health services of the district where you are staying so that another test can be performed by the Health Authorities that will inform you of the result.
You also have a third option: go back to the place where you boarded or travel to any airport outside of the Autonomous Region of the Azores, being until the time of departure, in prophylactic isolation in a hotel indicated for this purpose.

You must oblige to the rules of wearing a mask, social distancing, and breathing etiquette defined by the Regional Health Authorities.

In case the passenger refuses to oblige to all the previewed procedures, the Local Health Authority can, within the framework of its powers, to enforce the compulsory quarantine for the time needed to get the results of the SARS-CoV-2 test, or if the passenger does not allow the test to be performed, during fourteen days counting from the time of arrival to the Region in a hotel indicated for this purpose, being the costs supported by the passenger.

The non-compliance of the passenger with the prophylactic isolation under the above mentioned terms and period, as well as the non-compliance with the compulsory quarantine, in the cases it has been determined, implies the immediate file of a criminal claim of contempt by the Health Authority of the county where you are staying.

Necessary information concerning the hotel units determined for this purpose and the associated services and conditions, will be available through the COVID-19 Line for non-medical issues - 800 29 29 29 or by email esclarecimentocovid19@azores.gov.pt. Further information is also available here.

Passengers with connecting flights upon arrival to the Azores

Baggage will be checked only to the first point of entry to the Azores.
Baggage must be collected upon arrival and passengers must go to the test area, to validate the document that proved that the passenger has been tested for SARS-CoV-2 or to carry out tests upon arrival for passengers who do not present the document mentioned above.
- Passengers who have been tested within the 72 hours prior to boarding and have proof of a negative result, after validation of the supporting document, can return to the airport, namely the Check-in area to proceed with check-in and baggage drop-off.
- Passengers who have not been tested in advance and do so upon arrival to the Azores will have to wait in mandatory confinement until the test result is received, a result that must be negative.
Passengers who have not been testes should not have reservations for the inter-island flights on the same day, considering that the waiting time for the result may exceed 12 hours.

Europe

Traveling to Belgium
As from August 1st, all passengers travelling to Belgium will have to fill in a Passenger Locator form (PLF) available here, 48 hours prior to their arrival in Belgium, regardless of their departure point and nationality. Passengers failing to comply with this obligation or providing misleading or incomplete information can be denied access to the Belgian territory and fined.

If the passenger does not comply by presenting the PLF duly filled out the airline has the right to deny the boarding of the passenger on the flight. Thus, the passenger must present one of the two documents mentioned below prior to their boarding:

The proof of submission of an electronic PLF. This is the document with a QR code with a copy of the information that was submitted.
For passengers who were technically unable to submit an electronic PLF, a paper PLF duly completed and signed. For intra-Schengen flights, this paper form must be collected by the air carrier and handed over to the health/designated authorities at the airport of arrival in Belgium, immediately after the flight. For extra-Schengen flights, the form must be handed over by the passenger himself to the authorities responsible for border controls in Belgium.

Traveling to Italy
Italian authorities have determined that passengers who do not hold (i) an Italian passport as Italian citizens or (ii) a Schengen passport and residence in Italy; are prohibited from entering Italy when in the last 14 days they have stayed or passed through one of the following countries: Armenia, Bahrain, Bangladesh, Brazil, Bosnia Herzegovina, Chile, Kuwait, North Macedonia, Moldova, Oman, Panama, Peru, Dominican Republic.

Hand Luggage Restrictions
As per the restrictions imposed by Italian authorities, on flights to / from Italy passengers cannot place loose items of clothing into overhead bins. Any items of loose clothing should be placed within the hand luggage or kept with the passenger.

Travel to Luxembourg
The Ministry of Foreign and European Affairs of Luxembourg informs that citizens of the European Union, citizens of the United Kingdom, countries of the Schengen Area, San Marino, Andorra, Monaco and the Vatican as well as family members are free to enter the European Union regardless of reason and not just to return home.

As of 1 July, the following national categories of third countries are allowed to enter Luxembourg:

Third-country nationals who have a long-term residence permit / residence visa in one of the States of the Union or in one of the countries associated with the Schengen Area under European regulations; or who has a long-stay visa issued by one of the states mentioned;
Health professionals, researchers and professional caregivers for the elderly;
Cross-border workers;
Seasonal agricultural workers;
People whose occupation is related to the transport sector;
Members of diplomatic bodies, staff of international organizations and persons invited by these organizations whose physical presence is required for the proper functioning of the organizations; military personnel; staff in the field of cooperation and development and humanitarian aid; civil protection personnel; in the exercise of the respective functions;
Passengers in transit;
Passengers traveling for family reasons and holding supporting documents;
Sailors;
People who need to apply for international protection from Luxembourg for other humanitarian reasons;
Third-country nationals traveling for studies;
Highly qualified third country workers if their employment is economically necessary and their work cannot be carried out from abroad.

For the categories of travelers described in 8, 11 and 12, the minister of foreign affairs or the embassy of the respective country must issue a specific certificate

From 1 July 2020, third-country nationals are also allowed to enter Luxembourg when they reside in one of the following countries: Algeria; Australia; Canada; China (when there is reciprocity at European Union level); Georgia; Japan; Montenegro; Morocco; New Zealand; Rwanda; Serbia; South Korea; Thailand; Tunisia; Uruguay.

In addition to the usual documents, passengers residing in the countries described must have in their possession additional official documents proving their residence in the third country for which restrictions have been lifted, such as certificates of residence and / or work visa issued third country of residence. These documents must be accompanied by a translation into one of Luxembourg's administrative languages or into English.

Traveling to the United Kingdom
As of June 8, new rules are in to affect for passengers, residents and non-residents, travelling to the United Kingdom. Passengers will need to:

Fill out the online form available here, providing information regarding the journey, as well as personal contact information. The form can only be submitted within 48 hours before the scheduled arrival in the United Kingdom;
Self-isolate for a period of 14 days at the location where you will be staying. Click here for more information.
To see which passengers are exempt from English border rules, click here.

Traveling to Spain

Before traveling to Spain, all passengers departing from any airport outside of Spanish territory, must fill out the health control from, available here (www.spth.gob.es). After completing the form, the passenger wit receive a QR code associated to their trip, which will have to be presented upon arrival to Spain.

Passengers who have not been able to complete the online health control form may, exceptionally, submit it in paper format.

Traveling to Switzerland
Since 6 July 2020, passengers arriving in Switzerland from certain areas are required to go into quarantine for a period of 10 days. This measure is based on the COVID-19 Ordinance on International Passenger Transport Measures and applies to persons entering Switzerland from countries or areas with an increased risk of infection with the coronavirus.
Passengers must notify the competent cantonal authority within two days of your arrival in Switzerland and follow the instructions given to you by the authorities. Costs incurred during quarantine must be borne by the passenger.
You will find the list of countries or areas with an increased risk of infection with the coronavirus, along with details of the cantonal agencies and exceptions from the quarantine requirements, here.
Anyone who evades quarantine, or who fails to comply with the duty to notify the authorities, is committing an offence under the Epidemics Act and is liable to a ¬fine of up to CHF 10,000.
Please refer to the FOPH website or further information or contact the Infoline – (+41) 58 464 44 88 (06:00 - 23:00).

North and South America

Travelling to Brazil
The Brazilian Government allows foreigners to enter by air, provided that the appropriate migration requirements are met, including possession of an entry visa when required by the Brazilian legal system.

The foreign passenger with a visit to Brazil for a short stay, of up to ninety days, must present to the airline, prior to boarding, proof the purchase for health insurance valid in Brazil and with coverage for the entire duration of the trip, under penalty of being prevented from entering Brazilian territory by the immigration authority.

Flights to certain Brazilian states, including Rio Grande do Sul, are also prohibited.

For more information on entry restrictions for Brazil consult PORTARIA CC-PR/MJSP/MINFRA/MS Nº 1, of July 29, 2020.

Traveling to the USA

Passengers who have stayed, in the last 14 days (including periods in transit), in the following countries are not permitted to enter the United States of America:

Europe: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain , Sweden and Switzerland; United Kingdom (excluding territories outside Europe) and the Republic of Ireland;

Asia: China (excluding the regions of Macau and Hong Kong); Islamic Republic of Iran;

South America: Brazil.

This entry restriction does not apply to US citizens, residents of the United States, family members of US citizens and other individuals who are covered by the exceptions defined by the Government of the United States of America. Confirm all the conditions here.

Travelling to Boston, Massachusetts
As of August 1, all passengers entering the state of Massachusetts, including returning residents, are required to:

Complete the Massachusetts Travel Form prior to arrival, unless you are visiting from a lower-risk state designated by the Department of Public Health.
Quarantine for 14 days or produce a negative COVID-19 test result that has been administered up to 72-hours prior to your arrival in Massachusetts.

If your COVID-19 test result has not been received prior to arrival, visitors, and residents must quarantine until they receive a negative test result.
For more information, visit the state of Massachusetts’ official website.

Africa

Traveling to Cape Verde

Passengers traveling to Cape Verde must present a negative PCR test for COVID-19, carried out within 72 hours prior to boarding, as well as proof that the online pre-registration form, available here, was duly submitted.

Passengers with a Cape Verdean passport, Cabo Verdean nationals who have acquired foreign nationality, as well as their spouses and descendants, upon presentation of a passport, birth certificate, marriage certificate or other document attesting to the fact that they were born, married, or are children of a father or mother born in Cabo Verde, diplomatic or service passport, a laisser-passer or letter of transit, as well as citizens residing in Cape Verde are exempt from completing the online form. Passengers who are not part of this exemption and who do not pre-register will not be able to enter Cape Verde.

More information available here.

Traveling to and from Mozambique (humanitarian flights)

The Portuguese Embassy in Maputo has informed that, in cooperation with the Mozambican Government, humanitarian flights will be carried out between Lisbon and Maputo with passenger transport in both directions.

As these are humanitarian flights and support for repatriation, only passengers who meet the following conditions will be allowed to travel on the mentioned flights:

Flight Lisbon – Maputo

Mozambican nationals; or
Legal residents in Mozambique; or
Holders of an exceptional authorization to enter Mozambique, granted by the Mozambican authorities, pursuant to Article 10 (2) of Decree No. 51/2020 of July 2 of the Republic of Mozambique.

Flight Maputo – Lisbon

Nationals and legal residents in Portugal, or
Citizens of the European Union, nationals of States associated with the Schengen Area and members of their families, in accordance with Directive 2004/38 / EC of the Parliament and of the Council, and
Third-country nationals legally resident in a Member State of the European Union, in transit to the country of origin or legal residence, and
Those with a national visa, regardless of their nationality.

All passengers on flights from Lisbon to Maputo must perform a test for Covid-19 upon arrival, at the airport in Maputo, which will be made available by Mozambican health authorities. It is also mandatory to comply with a quarantine period of 14 days. Passengers on flights from Mozambique to Portugal must present, before boarding, proof of laboratory testing (RT -PCR) for SARS -CoV -2 infection, with a negative result, performed within 72 hours prior to the time of departure boarding, passengers will not be allowed to board if this is not presented.

Find out about all the mandatory sanitary conditions here.

Traveling to Senegal

The Republic of Senegal has decreed that, entry into Senegal is only allowed to passengers with Senegalese nationality and foreign residents, provided that proof of residence in Senegal is presented when boarding the flight.
Additionally, and regardless of nationality, there are also the following exceptions where passengers are granted entry to Senegal:

Nationals from countries belonging to the African Union (WAEMU) and the Economic Community of West African States (ECOWAS)
Passengers in transit
Diplomats
Passengers traveling for family reasons and duly justified imperatives.
Flight crew
Medical personnel
Military personnel
Members of international organizations on a humanitarian mission
Third-country nationals studying in Senegal

Important information

We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.

Find out what to do in your case

Operation for my destination and flight has been canceled:
After the request, the voucher will be issued for the value of the unused ticket and no re-routing will be allocated. The voucher will be sent by email and will be valid for a future purchase with TAP.

Operation to my destination remains but my flight has been canceled:
If you want to be rerouted on another flight, you must contact TAP. Alternatively, you can request the issuance of a voucher for the value of unused ticket here. The voucher will be sent by email and will be valid for a future purchase with TAP.

I want to change / cancel my journey:
Change or cancel your trip in advance.
Use Manage Booking to change the dates of your flight(s) online and without paying the change fee. One change fee is waived per reservation.
Alternatively, you can request the issuance of a voucher for the value of the unused ticket. The voucher will be sent by email and will be valid for a future purchase with TAP.

Reschedule or request voucher

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TAP Clean & Safe All you need to know about our work regarding your safety aboard our planes.

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Frequently Asked Questions COVID-19 Clarify any doubts regarding to the rescheduling of your flight and refund.

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Travel restrictions and entry requirements

Mainland Portugal and Islands

Europe

North and South America

Africa

Find out what to do in your case