The Welcome Call hotline is a new TAP service that helps you plan your trip by answering the questions and clearing any doubts you may have before traveling. We want to offer you an even more comfortable trip and tell you about all the benefits and services you can enjoy when traveling with TAP Air Portugal!
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.