Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.
Contact form - Send requests, suggestions or complaints
Talk to us
Send us your information requests, praise, suggestions or complaints.
If something went wrong with your flight, see here how to make a complaint.
You may be entitled to compensation or assistance as described in our transport conditions.
All you need to do is fill out the webform or send us an email.
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