TAP refunds

Your travel plans can change unexpectedly. When this happens, this page provides information on the options available to you.

If your plans have changed and you no longer intend to take your flight, you can choose to:

  • Reschedule your trip here.
  • Request a refund in the form of a voucher, with the following conditions:
    • Voucher immediately available for the purchase of TAP tickets or payment of other TAP services;
    • The voucher is valid for a year, during which a booking can be made and you can travel up to 360 days after booking;
    • Easy online issuing;
    • Total or partial use of the voucher is permitted.
  • Request a refund to the the same payment method used when purchasing the ticket.

The refund for your trip will be processed according to the refund policies of the fare and route you have purchased. Refund requests made through the Contact Center or TAP sales counters are subject to a refund service fee of 40 EUR/50 USD/60 CAD per ticket. For more information, see the table below.

For more information on the conditions of TAP refunds, check our frequently asked questions.

Fare refund rules

Europe and Morocco
Americas and Africa*
*Except Morocco
Discount
Airport taxes only
Airport taxes only
Basic
-
Airport taxes only
Classic
Airport taxes only
Deduction of a penalty from the fare value
Plus
Fully refundable
Fully refundable
Executive
Airport taxes only
Deduction of a penalty from the fare value
Top Executive
Fully refundable
Fully refundable
Europe and Morocco
  • Discount
    Airport taxes only
  • Basic
    -
  • Classic
    Airport taxes only
  • Plus
    Fully refundable
  • Executive
    Airport taxes only
  • Top Executive
    Fully refundable
Americas and Africa*
*Except Morocco
  • Discount
    Airport taxes only
  • Basic
    Airport taxes only
  • Classic
    Deduction of a penalty from the fare value
  • Plus
    Fully refundable
  • Executive
    Deduction of a penalty from the fare value
  • Top Executive
    Fully refundable

In the event of a flight cancellation or delay exceeding 5 hours – and only if you are not rebooked on an alternative flight – you have the following options:

  • Reschedule your flight for free:
    • Check if it is possible here, or
    • Use the link you received in the TAP notification concerning the flight cancellation or delay, or
    • Contact the Contact Center.
  • Request a refund in the form of a voucher, with the following conditions:
    • Voucher available for the purchase of TAP tickets or payment of other TAP services;
    • Voucher increased by 10% of the total amount paid for the ticket;
    • The voucher is valid for a year, during which a booking can be made and you can travel up to 360 days after booking;
    • Easy online issuing;
    • Total or partial use of the voucher is permitted.
  • Request a refund to the the same payment method used when purchasing the ticket.

The full value of your ticket will be reimbursed for the routes not taken (or, increased by 10% of the total amount paid for the ticket if you opt for a voucher).

For more information on the conditions of TAP refunds, check our frequently asked questions.

Before asking for a refund, it is important to know that:

  • The online refund request is only available for tickets purchased directly from TAP. If your booking was made through a travel agency, contact the agency to request your refund. If it is not possible to resolve the situation with the travel agency, contact the TAP Contact Center.
  • If you purchased your ticket with TAP Miles&Go miles, you can submit the request for a refund of the airport taxes here. The refund of the Miles must be requested through the TAP Contact Center. Penalties may be applied for the refund of TAP Miles&Go miles.
  • For more information about the conditions of TAP refunds, see our frequently asked questions.
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