Request declaration of irregularity
Obtain proof of re-routing that was originally provided by TAP. Request your declaration here.

Frequently asked questions

  • Accept the alternative flight offered by TAP
  • Change the alternative flight offered by TAP and book another TAP-operated flight
  • Request a refund (of the ticket price)
  • Request a certificate of irregularity
  • Selecting a flight operated by an airline other than TAP. Re-routing with partner airlines in the event of irregularities is only possible through TAP agents or their representatives at the airport or through the TAP Contact Centre;
  • Where there is more than one passenger on a booking, changes cannot be made to just one passenger’s booking: all passengers are affected;
  • Changes to bookings with TAP partners (accommodation, car hire, cruises, car parks, transfers, tours and activities, health card, travel insurance, bag drop, etc.) Any alterations to your journey that result in the loss of benefits or services booked with TAP partners cannot be amended or cancelled using this feature. To reactivate or reschedule such benefits or services you must contact the relevant partner;
  • This does not allow you to purchase services or make payments of any kind;
  • This does not allow changes to a different class than the original ticket;
  • It is not possible to schedule the return flight to the original departure location when the journey is cancelled and a refund requested.
If not all the services you originally acquired can be guaranteed on the re-routed flight, you may use this form to request a refund of the amount paid for services lost.
If the flight(s) allocated do not meet your needs, you may change or cancel your booking here. If you cannot find a viable alternative, then please get in touch with our Contact Center.
All the unused flights and respective extras that are included on the same booking will also be cancelled.

Online Support

Contact Center

Monday to Sunday: 09:00 am - 01:00 am (CEST), local time. Toll free number.