Airport disruption

Groundforce Portugal strike - July 17 and 18

Groundforce Portugal service suspension

We regret the inconvenience caused by Groundforce Portugal's service suspension. We are aware of the inconvenience this situation is causing you and we will do our best to minimize its impact on your trip.
If you have been impacted by Groundforce Portugal's service suspension, please check below for the online solutions and tools we have for you.

How will you be notified of a flight disruption?

If your flight has been disrupted we will notify you by e-mail and/or text message to the e-mail address and/or phone number provided at the time of booking. If you didn’t provide contacts you can check the status of your flight here.

Avoid queues.

If you have received our SMS indicating that your flight was disrupted, we are looking for a flight alternative for you. A message will be sent to your email with a link to our flight rebooking tool. Due to the high number of cancellations, there may be a delay in receiving your notification with the alternative flight that we have found for you. With this tool you will be able to check all available travel options and change your flight immediately. Please avoid going to the airport, as the due to the strike our assistance capacity will be reduced.

Overnight accommodation and meals

We will always do our best to provide customers with overnight accommodation but in times of widespread disruption, as this one, that is not always possible and we may ask you to find your own accommodation. 

Depending on the waiting time until your new flight, meals and drinks will be provided (usually by voucher) and we will refund applicable expenses.

Please keep all VAT invoices to claim back your expenses, here.

If you wish to cancel your trip, TAP will refund the full cost of the flights you do not take. Refunds are irreversible and include all unused ticket segments. To request the cancellation of your trip and claim a refund for your ticket, please click here.

Note: If you have received a cancellation notification and have accepted our alternative flight option, there is no need to contact us. If you have received a notification regarding the cancellation of your flight and want to change the flight we are offering you but have not received a link to access the flight rescheduling tool, please contact us via our Contact Center. Due to this situation, waiting times to receive assistance are longer than usual; however, you can contact us later without losing any of your rights. Find the most relevant contact here.