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Ready to go

Plan your journey with TAP
TAP continues to gradually adjust its operation in response to the lifting of mobility restrictions that were imposed, as well as the willingness and desire to travel. Doing so always with the greatest safety.
 
TAP Clean& Safe
Your health and safety are our priority.
 
We have developed and implemented new standard for hygiene, health and sanitary safety - TAP Clean & Safe, which is in line with the guidelines of EASA, IATA, DGS e UCS,, so that you can travel safely.

Find out here the measures we have been implementing and the good practices to ensure that you can travel safely.

We're ready, when you're ready
For extraordinary times, extraordinary solutions. We offer flexibility, value, time and peace of mind to manage your reservation.

Find out the conditions here.

Route Frequency 
 June 1 - June 30		 Frequency 
July 1 - July 31		 Frequency 
August 1 - August 31 
         
South America
 Lisbon - São Paulo (GRU)   2 flights per week  3 flights per week  7 flights per week
 Lisbon - Rio de Janeiro (GIG)  1 flight per week  1 flight per week  4 flights per week
 Lisbon - Recife (REC)  Not operating  2 flights per week  2 flights per week
 Lisbon - Fortaleza (FOR  Not operating  1 flight per week  2 flights per week
 Lisbon - Belo Horizonte (CNF)  Not operating  Not operating  2 flights per week

North America
 Porto - Newark (EWR)  Not operating  Not operating  1 flight per week
 Lisbon - Newark (EWR)  2 flights per week  2 flights per week  3 flights per week
 Lisbon - Boston (BOS)   Not operating  2 flights per week  3 flights per week
 Lisbon - Miami (MIA)  Not operating  2 flights per week  3 flights per week
 Lisbon - Washington (IAD)  Not operating  Not operating  2 flights per week
 Lisbon - Toronto (YYZ)   Not operating  2 flight per week  3 flights per week
 Lisbon - Montreal (YUL)  Not operating  Not operating  3 flights per week
 Ponta Delgada - Boston (BOS)  Not operating  3 flights per week  3 flights per week
 Ponta Delgada - Toronto (YYZ)  Not operating  2 flights per week  2 flights per week
 
Africa and Middle East
 Lisbon - Maputo (MPM) Not operating  1 flight per week(3)  2 flights per week
 Lisbon - Luanda (LAD)   1 flight per week(1)  2 flights per week  4 flights per week
 Lisbon - Dakar (DSS)  Not operating  2 flights per week  7 flights per week
 Lisbon - Praia (RAI)  Not operating  2 flights per week  4 flights per week
 Lisbon  - São Vicente (VXE)  Not operating  1 flight per week  2 flights per week
 Lisbon - Sal (SID)  Not operating  2 flights per week  3 flights per week
 Lisbon - Accra (ACC)/São Tomé (TMS)  Not operating  Not operating  2 flights per week
 Lisbon - Bissau (OXB)  Not operating  Not operating  1 flight per week
 Lisbon - Casablanca (CMN  Not operating  Not operating  11 flights per week
 Lisbon - Marrakesh (RAK)  Not operating  Not operating  11 flights per week
 Lisbon - Conakry (CKY)  Not operating  Not operating  3 flights per week
 Lisbon - Tel Aviv (TLV)  Not operating  Not operating  3 flights per week
 
 Europe
 Lisbon - Brussels (BRU)   Not operating  7 flights per week  14 flights per week
 Lisbon - Geneva (GVA)   Not operating  7 flights per week  14 flights per week
 Lisbon - Zurich (ZRH)  Not operating  7 flights per week  14 flights per week
 Lisbon - Frankfurt (FRA)   Not operating  7 flights per week  14 flights per week
 Lisbon - Hamburg (HAM)  Not operating  7 flights per week  7 flights per week
 Lisbon - Berlin (TXL)  Not operating  7 flights per week  7 flights per week
 Lisbon - London (LHR)   2 flights per week  14 flights per week  21 flights per week
 Lisbon - Dublin (DUB)  Not operating  3 flights per week  14 flights per week
 Lisbon - Paris   2 flights per week  14 flights per week(4)  28 flights per week(4)
 Lisbon - Nice (NCE)  Not operating  2 flights per week  7 flights per week
 Lisbon - Lyon (LYS)  Not operating  2 flights per week  7 flights per week
 Porto - Paris  Not operating  3 flights per week(4)  7 flights per week(4)
 Lisbon - Amsterdam (AMS)   Not operating  7 flights per week  14 flights per week
 Lisbon - Madrid (MAD)  Not operating  14 flights per week  21 flights per week
 Lisbon - Barcelona (BCN)  Not operating  14 flights per week  21 flights per week
 Lisbon - Seville (SVQ)  Not operating  3 flights per week  11 flights per week
 Lisbon - Malaga (AGP)  Not operating  3 flights per week  11 flights per week
 Lisbon - Luxembourg (LUX)  Not operating  3 flights per week  5 flights per week
 Porto - Luxembourg (LUX)  Not operating  2 flights per week  3 flights per week
 Lisbon - Stockholm (ARN)  Not operating  2 flights per week  3 flights per week
 Lisbon - Copenhagen (CPH)  Not operating  2 flights per week  5 flights per week
 Lisbon - Milan (MXP)  Not operating  14 flights per week  21 flights per week
 Lisbon - Rome (FCO)  Not operating  14 flights per week  21 flights per week
 Lisbon - Dusseldorf (DUS)  Not operating  Not operating  7 flights per week
 Lisbon - Manchester (MAN)  Not operating  Not operating  7 flights per week
 Lisbon - Marseille (MRS)  Not operating  Not operating  7 flights per week
 Lisbon - Munich (MUC)  Not operating  Not operating  14 flights per week
 Lisbon - Oslo (OSL)  Not operating  Not operating  3 flights per week
 Lisbon - Prague (PRG)  Not operating  Not operating  4 flights per week
 Lisbon - Toulouse (TLS)  Not operating  Not operating  7 flights per week
 Lisbon - Valencia (VLC)  Not operating  Not operating  7 flights per week
 Lisbon - Venice (VCE)  Not operating  Not operating  3 flights per week
 Lisbon - Vienna (VIE)  Not operating  Not operating  7 flights per week
 Lisbon - Warsaw (WAW)  Not operating  Not operating  3 flights per week
 Porto - London (LHR)  Not operating  Not operating  7 flights per week
 
 Portugal
 Lisbon - Porto (OPO)   3 flights per week  21 flights per week  35 flights per week
 Lisbon - Funchal (FNC)  7 flights per week  14 flights per week  35 flights per week
 Porto - Funchal (FNC)  2 flights per week  2 flights per week  7 flights per week
 Lisbon - Ponta Delgada (PDL)   4 flights per week  12 flights per week(2)  26 flights per week(2)
 Lisbon - Terceira (TER)  2 flights per week  3 flights per week  10 flights per week
 Lisbon - Porto Santo (PXO)  Not operating  2 flights per week  5 flights per week
 Lisbon - Faro (FAO)  Not operating  14 flights per week  21 flights per week

(1) As of June 15.
(2) Includes operation Ponta Delgada-Boston and Ponta Delgada Toronto.
(3) As of July 15.
(4) Operating to/from Orly airport.
Note: Whenever required, the list of routes can be adjusted.
Our operation respects the mobility restrictions that were defined, at all times, by the government authorities of the countries where the Company operates. Therefore, this operation plan is subject to change.

For the latest entry requirements of the destination you’re travelling to, visit the IATA website.

Traveling from the United States Of America and Brazil

As a result of restrictions implemented by the Government of Portugal  in effect through July 15, 2020, passengers traveling from Brazil and the United States will only be authorized to enter Portugal if they meet the following conditions:

FROM THE USA

Only the following passengers may enter Portugal:
 - Portuguese nationals
- Foreign nationals holders of residency permits in Portugal
- Citizens of the EU and nationals of States which are members of the Schengen Area and their families in accordance with Directive 2004/38 / EC of the Parliament and of the Council, and nationals of a third-country if they are legal residents of an EU Member State
- Third-country nationals traveling for business, study, family reunions, health reasons or humanitarian reasons;

In addition to meeting the conditions for travel as stipulated above, passengers must also:
- At time of departure, present proof of the results of a negative COVID-19 test administered in the 72 hours preceding their flight, otherwise passengers may be denied entry in Portugal
- Nationals of Portugal and  foreign nationals holders of legal residency in Portugal, who exceptionally do not have proof of COVID-19 testing, will be immediately escorted upon arrival in Portugal by the competent security authorities in order to have the test administered at passengers’ own expense

FROM BRAZIL

Only the following passengers may enter Portugal:
- Portuguese nationals
- Foreign nationals holders of residency permits in Portugal
- Citizens of the EU and nationals of States which are members of the Schengen Area and their families in accordance with Directive 2004/38 / EC of the Parliament and of the Council, and nationals of a third-country if they are legal residents of an EU Member State
- Third-country nationals traveling for business, study, family reunions, health reasons or humanitarian reasons;

In addition to meeting the conditions for travel as stipulated above, passengers must also:
- At time of departure, present proof of the results of a negative COVID-19 test administered in the 72 hours preceding their flight, otherwise passengers may be denied entry in Portugal
- Nationals of Portugal and  foreign nationals holders of legal residency in Portugal, who exceptionally do not have proof of COVID-19 testing, will be immediately escorted upon arrival in Portugal by the competent security authorities in order to have the test administered at passengers’ own expense

United Kingdom

As of June 8, new rules are in to affect for passengers, residents and non-residents, travelling to the United Kingdom. Passengers will need to:

  • Fill out the online form available here, providing information regarding the journey, as well as personal contact information. The form can only be submitted within 48 hours before the scheduled arrival in the United Kingdom;
  • Self-isolate for a period of 14 days at the location where you will be staying. Click here for more information.
  • To see which passengers are exempt from English border rules, click here.
Portugal - Madeira and Porto Santo

When planning your trip to Madeira and Porto Santo, it is important to know the regulations in force in this Region, within the scope of the prevention and containment of COVID-19.

1 - It is mandatory to complete the travel registration form. For your convenience, you can fill it out 12 to 48 hours prior to departure here: https://madeirasafe.com. 

As of July 1:

  • All passengers on flights from abroad who carry a negative PCR test for COVID-19 disease, performed within 72 hours prior to disembarkation, in laboratories certified by national or international authorities, upon disembarkation, proceed to their destination, upon presentation of the corresponding report which can also be submitted, in advance, together with the inquiry referred to in point 1.
  • Passengers disembarking at airports in the Autonomous Region of Madeira who have not performed a PCR test for COVID-19, will do so at the airport upon arrival. After performing the PCR test, the passenger will proceed to their destination. The passenger will be informed of the result within the following 12 hours.

As additional preventive measures for COVID-19 in the Autonomous Region of Madeira, the following are recommended:

  • Use of a mask, especially in closed spaces and public transport (mandatory);
  • Social distance (2 meters between people and avoid crowds);
  • Frequent hand hygiene;
  • Respiratory etiquette.

For the safety and protection of all, comply with the recommendations.

For further clarification, passengers can send an email, uesp.madeira@iasaude.madeira.gov.pt and / or contact the following number: (+351) 291 208 738.

Portugal - Azores

As of June 15, All  all passengers disembarking at the airports of Ponta Delgada, on the island of S. Miguel, or Lajes, on the island of Terceira, will be presented with a statement which they must fill out and sign. The statement will present various possibilities and the passenger will have to opt between one of the following:

  1. Submit proof, in paper form, of a document issued by an accredited laboratory for the testing of COVID-19, attesting to the SARS-CoV-2 screening test, within 72 hours prior to the departure the airport of origin. The document must state the passenger's identification, the laboratory where it was performed, the date of the test, the signature of the person responsible for carrying out the test, and the NEGATIVE result. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified;
  2. Complete a screening test for SARS-CoV-2, done by the local health authority, with the collection of biological samples upon arrival, and must remain, in prophylactic isolation at home or the location where you will be staying, until the test result is received. In this case, and if the stay is extended for seven or more days, the passenger must, on the 5th and 13th day, counting from the date of the SARS-CoV-2 screening test, if the stay is for the mentioned duration or more, contact the health authority of the municipality where you reside or are staying, with the objective of conducting a new SARS-CoV-2 screening test, done by the local health authority, the result of which you will be notified;
  3. Return to the destination of origin or travel to any destination outside the Region, in which case until the time of the flight mandatory prophylactic isolation in a hotel indicated for the purpose must be fulfilled;

All passengers must comply with the rules for the use of a mask, physical distance and respiratory etiquette defined by the regional health authority.

If the passenger refuses to comply with all the procedures provided, the local health authority may, within the scope of its competence, determine  mandatory quarantine, for the period of time necessary in order to obtain the SARS-CoV-2 virus screening test result, or if the passenger does not agree to this, than until the period of time necessary to complete 14 days since the arrival to the Region, stay in a hotel designated for this purpose, in which the cost will be charged to the passenger.

Failure to comply with the prophylactic isolation in the aforementioned terms and period, as well as failure to comply with the mandatory quarantine, in cases where it is determined, implies the immediate presentation, by the health authority of the municipality where the passenger resides or is staying, of a complaint for the practice of crime disobedience.

Necessary information concerning the hotel units determined for this purpose and the associated services and conditions, will be available through the COVID-19 Line for non-medical issues - 800 29 29 29 or by email esclarecimentocovid19@azores.gov.pt.

Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.

Find out what to do in your case

Operation for my destination and flight has been canceled:
After the request, the voucher will be issued for the value of the unused ticket and no re-routing will be allocated. The voucher will be sent by email and will be valid for a future purchase with TAP.

Operation to my destination remains but my flight has been canceled:
If you want to be rerouted on another flight, you must contact TAP. Alternatively, you can request the issuance of a voucher for the value of unused ticket here. The voucher will be sent by email and will be valid for a future purchase with TAP.

I want to change / cancel my journey: 
Change or cancel your trip in advance.
Use Manage Booking to change the dates of your flight(s) online and without paying the change fee. One change fee is waived per reservation.
Alternatively, you can request the issuance of a voucher for the value of the unused ticket. The voucher will be sent by email and will be valid for a future purchase with TAP.

Reschedule or request voucher
    More flexibility, more value, more time and peace of mind to manage your reservation.
Find out more
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