TAP continues to gradually adjust its operation in response to the lifting of mobility restrictions that were imposed, as well as the willingness and desire to travel. Doing so always with the greatest safety.
TAP Clean& Safe
Your health and safety are our priority.
We have developed and implemented new standard for hygiene, health and sanitary safety - TAP Clean & Safe, which is in line with the guidelines of EASA, IATA, DGS e UCS,, so that you can travel safely.
Find out here the measures we have been implementing and the good practices to ensure that you can travel safely.
We're ready, when you're ready
For extraordinary times, extraordinary solutions. We offer flexibility, value, time and peace of mind to manage your reservation.
Find out the conditions here.
Travel restrictions and entry requirements
We ask that you contact us, by phone, only if you are unable to use our website.
If your ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket be done online through Manage Booking or that the online refund request be made here.
Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.
Find out what to do in your case
Operation for my destination and flight has been canceled:
You can choose to be reimbursed in the original form of payment or through a TAP voucher. The voucher will be sent by email and will be valid for a future purchase with TAP.
Operation to my destination remains but my flight has been canceled:
We are providing rerouting on another flight and information of the new flight will be sent by e-mail. If the new flight is not convenient, you can change it by contacting TAP. Alternatively, you can request the refund of your ticket to the original form of payment or in a voucher. The voucher will be sent by email and will be valid for a future purchase with TAP.
I want to change / cancel my journey:
If you are not going to travel, change or cancel your trip in advance.
Use Manage Booking to change the dates of your flight(s) online. The possibility of a free change will be presented if your reservation is eligible. If it isn’t, the change will be done in accordance to the fare rules.
Alternatively, you can request the issuance of a voucher here, in accordance to fare rules. The voucher will be sent by email and will be valid for a future purchase with TAP.