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Recommendations COVID-19


Our priority is always to transport our clients and crew safely. Since the outbreak of the COVID-19 virus it has become clear to the entire team that nothing is more important than the health and safety of our staff and our clients. It is therefore important to share with you all the work carried out in real time on a daily basis as the situation develops. 

 OUR AIRCRAFTS ARE SAFE

In addition to the rigorous hygiene and routine cleaning of our aircrafts and workplaces, we have implemented further cleansing and disinfection procedures specifically designed to deal with the COVID-19 coronavirus, using approved biocidal products in line with the guidance issued by the Directorate-General for Health (DGS), with the aeronautical safety specifications and from the aircraft manufacturers.

TAP’s aircrafts are equipped with a vertical air recycling system that completely renews the cabin air every 2-3 minutes: that is to say, 20 times every hour. This vertical system operates across sections of 5 seat rows, ensuring all parts of the aircraft receive the same quality of fresh air simultaneously.

The system employs High-Efficiency Particulate Air (HEPA) filters that are identical to those used in operating theatres. These filters successfully remove 99.999% of even the smallest viruses, including those measuring just 0.01 micrometres. The coronavirus family measures between 0.08 and 0.16 micrometres, and is therefore extracted by the HEPA filters in every section every 2-3 minutes.

 OUR CREW IS TRAINED TO KEEP YOU SAFE

TAP’s cabin crew receives continuous training in procedures to identify, approach and treat suspected cases of infectious disease on board, including COVID-19, and the necessary equipment and tools are available on all flights.

These procedures are in strict accordance with the best international practices, according to the latest advice issued by the International Air Transportation Association (IATA), the World Health Organisation (WHO) and the DGS. Staff communications and training have been significantly enhanced as a result of the COVID-19 outbreak, as has the coordination TAP’s Health Care Units (UCS) and with all those involved in the service to ensure your flight is safe.
 

 WE HAVE SPECIALISTS ON BOARD

With the UCS, a medical service with more than 30 years’ experience in the field of health and aviation, we have implemented the recommendations issued by the WHO and the European and North American centres for disease control, as well as those issued by the IATA Medical Advisory Group, with which we have had a long relationship.

We are in daily contact with national and local health organisations, with the civil aviation and airport authorities and with our front-line staff: cabin crew, maintenance and engineering, catering, cleaning and other ground services..

We have activated our communicable disease contingency plan in January, and since then we, as an organisation, have been on a permanent state of alert and have acted in accordance with the procedures in each case at all times. We are able to act appropriately before, during and after the flight.

 WE OFFER GREATER FLEXIBILITY SO YOU CAN BE CONFIDENT IN BOOKING WITH TAP

We want to offer our clients the flexibility to book and travel with confidence. You can consult the new policies we have implemented as a result of the exceptional circumstances caused by the COVID-19 virus outbreak here.

We are constantly updating the information available on flytap.com and on all social networks to ensure that you will always have access to the latest information. We have also increased the number of staff able to help you at our Contact Centres.

We want our clients to know that everyone at TAP is working hard to contain the virus and to ensure that you can travel safely, flexibly and with confidence.

In moments like this I am profoundly grateful and proud of the passion, professionalism and dedication of our people and of the trust and loyalty of our clients.

We recomend that you take these small steps, which the World Health Organisation has recognised as being most effective, in our daily lives:
  • Wash your hands regularly;
  • Cover your nose and mouth with your elbow when coughing or sneezing;
  • Avoid contact with other people if you are ill;
  • Avoid contact with infected people.