Rescheduling and refunding

We're ready when you are

Conditions for free change and additional discount

For extraordinary times, extraordinary solutions. We are offering more flexibility, more value, more time and peace of mind to manage your reservation.

Rescheduling is even easier! For tickets issued between January 20 and March 31 of 2021, with an original travel date until December 31 of 2021 also have access to more flexibility and can take advantage of a free change.

If your flight is canceled, you can choose to reschedule it or request a refund to the original form of payment or by voucher. As of September 1, if you opt for a voucher refund, you will get an additional 10% of the initial amount.

Confirm all the conditions below.

Want to reschedule your trip?
    Click on Manage Booking to reschedule online and for free, paying only the fare difference, if applicable.

    See here how to reschedule your journey.
  • Valid for tickets issued between January 20 and March 31, 2021;
  • New travel date must be prior to December 31, 2021
  • Change must be made 21 days prior to the date of the first flight;
  • Changes made on channels other than TAP's official website and app may have associated fees or costs;
  • Free change fee, but fare differential is charged when applicable;
  • One free change per reservation, subsequent changes are charged in accordance to fare rules;
  • Valid only for reservations in which no flight has been flown;
  • The validity period of the ticket cannot be extended;
  • Valid for Corporate tickets.
     
  • Valid for tickets issued between 25 September and 28 February 2021, with original travel dates between 25 September 2020 and 14 December 2020 or between 16 January and 31 May 2021;
  • Change must be made 21 days prior to the date of the first flight;
  • Free change fee, but fare differential is charged when applicable;
  • Changes made on channels other than TAP's official website and app may have associated fees or costs;
  • One free change per reservation, subsequent changes are charged in accordance to fare rules;
  • New travel date must be prior to 30 June 2021 or within the validity of the ticket, restriction is applies to the date that is the first to expire;
  • Valid only for reservations in which no flight has been flown;
  • Valid for TAP operated flights;
  • The validity period of the ticket cannot be extended;
  • Valid for Corporate tickets.
Want a refund through voucher?
    We are offering an additional 10% of the voucher. Opt for the voucher and save time to plan your trip and choose your destination with complete peace of mind and confidence.

Conditions for the issuance of vouchers with additional 10% of the value
  • Valid for requested made as of September 1, 2020, in which a flight has been cancelled;
  • The issuance of the voucher for the total amount of the ticket is applicable to tickets where no route of the ticket has yet been used;
  • Additional amount is calculated based on the original amount of the voucher. For example, if you were originally going to receive 100EUR the voucher will be issued in the total amount of 110EUR;
  • Applicable to tickets paid with cash, including Corporate tickets;
  • Additional value is not valid for tickets that have been paid for with vouchers.
Notes:
For miles tickets purchased under the TAP Miles & Go Program, the request must be made through the Contact Center. In this case, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher, without charging the cancellation fee.

 
Using the voucher:
  • Vouchers issued as of June 8 have a validity of 1 year;
  • The voucher will be valid for the payment of ticket(s) and/or TAP service(s);
  • The voucher can be used for an online purchase at flytap.com;
  • The amount of the voucher does not need to be used all at once, it can be deducted until the total amount of the voucher is used.

Want a refund to the original form of payment?
    If you want the refund to be made in the same way you used to pay for the ticket or via bank transfer, you can request it here.
Important information

We ask that you contact us, by phone, only if you are unable to use our website.

If your ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket be done online through Manage Booking or that the  online refund request be made here.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.