At the time of flying do take a look at your boarding pass. On it you will find all the information you need, so that from the moment you arrive at the airport to when you board the aircraft your experience will be as comfortable as possible.
On your boarding pass you will find the following information:
- The departure time of your flight;
- The name of the terminal where you need to go;
- The number of your boarding gate – please bear in mind this can sometimes change, so keep an eye on the airport information screens to ensure you are in the right place;
- Your boarding area (A, B, C or Premium);
- Your allocated seat number;
- The class you are flying in.
Attention to the time necessary for the control of documentation by SEF
TAP informs its Passengers that the time necessary for the control of documentation at Portuguese airports, under the responsibility of the Immigration and Borders Service (SEF), can be over 30 minutes.
In order to avoid delays in flights or even non-attendance, TAP advises all Passengers with intercontinental and non-Schengen flights to check the waiting time at the SEF and to plan in advance the arrival at the counters of this service.
It is recommended that Passengers preferably use automatic control machines if they carry electronic identity documents.
In order to ensure an orderly experience, boarding is now carried out by seating area. Your area is identified with the word “Premium” or the letter A, B or C.
Zones A, B and C are organised in the following order in Europe and North Africa (except Ponte Aérea):
- Zone A – for passengers with tap|corporate top card and those travelling in a TAP Plus product;
- Zone B – passengers flying with Classic or Basic product;
- Zone C – passengers flying in Discount.
Boarding is carried out differently on intercontinental flights, with boarding areas divided into groups of rows A and B:
- Zone A - for passengers with tap|corporate and passengers travelling on TAP plus;
- Zone B - aircraft rear seat rows;
- Zone C - aircraft front seat rows.
Please do not be late, as we close the boarding gates 20 minutes prior to departure to ensure your flight departs on time. Please ensure you get to the boarding gate before this time.
Have your boarding pass and identification document ready for inspection at all times. The boarding sequence is as follows:
- Families with small children (under the age of 2) and passengers with special needs;
- Premium Boarding clients may board at their leisure;
- Passengers in boarding areas A, B and C , respectively.
