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      Travelling with animals – Transport conditions

      Travelling with animals

      Don’t leave your best friend at home. Check the animal transportation conditions here.

      General information

      TAP allows transportation of animals in the cabin or hold depending on available space, the type of animal and the combined weight of the animal and container, type of aircraft to be operated, the cabin booked by the passenger and entry restrictions in the country of destination.

      Passengers travelling with animals have to:

      • Present the animal’s documents (health certificates, passports and other documents  identifying the animal);
      • Check-in staff at the airport will verify if all conditions are met for the transportation of your pet in the hold. You are asked to sign a disclaimer. You can view and print the document here (PDF, 0.2MB, EN);
      • Provide the food and water needed for the trip.

      Only dogs registered as service animals (SVAN) can be transported to the UK, and only in the cabin. Animals that are not service animals can only be transported out of the UK.

      Before travelling and as soon as possible (up to a maximum of 48 hours prior to the departure of your flight), you must contact the Veterinary Directorate-General by e-mail so that the documentation can be checked in advance by the veterinary supervision. If your pet does not comply with the established health rules, its entry into the country may be refused. This requirement applies whenever you travel with your pet from countries outside the European Union (excluding Switzerland, Andorra, Liechtenstein, Monaco, Norway, San Marino and Vatican City State).

      For information on transporting animals on flights from Brazil to the European Union, see here.

      If you need information on importing and exporting animals, you should contact the embassy or consulate of the country in question.

      Bookings

      This service must be requested when booking your trip or before your flight, otherwise we cannot guarantee its provision.

      • 24 hours Minimum advance period for booking the transport of an animal.



      Confirmation of a request to transport an animal in the cabin or in the hold depends on:

      • space availability;
      • the planned type of aircraft;
      • the cabin where the passenger travels.

      If the journey involves more than one airline, all the airlines involved must confirm the transport of the animal.


      The airline must be informed of:

      • the size of the box in which the animal is to be transported;
      • the total weight (transport box with the animal inside);
      • the animal species and number of animals transported.

      Animal transport boxes must comply with TAP regulations.

      Travelling with animals

      If you are travelling to Brazil and wish to transport food and/or products of animal or plant origin or pets, please read the information available at the links below.

      Know the rules so you don’t have any surprises or setbacks when travelling.

       

      Pets can be transported in the cabin or in the hold. See the conditions, follow our recommendations and give the maximum possible comfort to your pet.

      In the cabin

      TAP allows transportation in the cabin of:

      • PETC: Small pets (cats and dogs);
      • ESAN: Emotional support animals (dogs);
      • SVAN: Service animals (guide dogs for the blind, hearing dogs for the deaf, assistance dogs for people with reduced mobility and search and rescue dogs).

      • 8kg / 17 lbs Maximum weight of animal carry case with animal inside.
      • 40cm x 33cm x 17cm Size of under seat storage area (length x breadth x height) suitable for the flexible bag/carry case.

      We reserve the right to refuse to carry your pet in the cabin and to instead place it in the hold should it weigh more and/or be contained in a non-flexible bag/carry case that is unsuitable for placing in the cabin

      An exception is made for assistance dogs (guide dogs, hearing dogs and service dogs) which may travel in the cabin regardless of size. Please see the “Assistance Dogs” tab.

      Cabin transport rules

      View the animal transportation conditions here. Ensure the comfort of your four-legged friends.

      • Only dogs and cats can be transported in the cabin;
      • The flexible bag/carry case may only be used for transporting animals;
      • The flexible bag/carry case must be watertight (able to retain animal fluids);
      • There must be sufficient space within the flexible bag/carry case for the animal to move;
      • Confirmation that an animal may be carried in the hold is subject to available space, the type and total weight of the animal and the flexible bag/carry case, the type of aircraft, the cabin in which the passenger is travelling and the destination country’s restrictions on animal admissions;
      • The animal must be completely within the flexible bag/carry case (including head and tail) during the entire flight;
      • Each passenger may carry one flexible animal transport bag/carry case which may contain more than one animal of the same species;
      • Should the animal meet all the conditions that allow it to travel in the cabin and with proper confirmation, the flexible animal transport bag/carry case must be placed under the seat in front of the passenger responsible for it without causing any obstruction to free movement through the cabin;
      • The animal may not occupy a seat or move about in the cabin;
      • The animals must be clean, healthy and free of odours;
      • They must not be a danger to or disturb other passengers;
      • Females cannot be pregnant;
      • We are unable to carry cats or dogs in the executive cabin on long-haul flights (except guide dogs on some services).

       

      In the hold

      • 45kg / 99lbs Transport box with the animal inside.
      • 32kg / 70lbs Flights to, from or stopping over in USA, Hungary, France and the Netherlands.

      • The airline has to be informed in advance. Wait for confirmation of the animal in the hold;
      • Approval to transport animals in the cabin or hold is subject to availability of space, the type of animal, the total combined weight of the animal and its carrier, the type of plane used for the flight, the cabin where the passenger is booked and entry restrictions imposed by the destination country;
      • The animal is transported in a hard box provided by the passenger;
      • The passenger must provide sufficient food and water for the whole trip, since it is not possible to feed or exercise animals during stops in transit;
      • The animal box is delivered when the passenger accepts the conditions and placed in the ventilated area of the hold;
      • If the indicated weight is exceeded, the animal must be transported as cargo;
      • The weight of the animal and transport box, cannot exceed 32kg / 70lbs on flights to, from or stopping over in: USA, Hungary, France and the Netherlands;
      • The total weight of the animal and respective transport box cannot exceed 45 kg (complying with the other units of measurement).

      Transport of animals as cargo

      Applicable when the animal's weight, including transport box, exceeds the maximum weights, 45 kg / 99 lbs or 32 kg / 70 lbs in the case of flights to, from or stopping over in the USA, Hungary, France and the Netherlands.

      • Transportation must be provided for on the route described in the passenger ticket;
      • The animal is delivered for transport four hours before departure. The conditions/timetables for acceptance of the animal for transport may differ according to the place of departure;
      • The passenger must provide all the necessary documents and shall pay any additional fee charged at the place of origin and destination;
      • TAP reserves the right to decide which flight the animal is carried on;
      • On flights to Luanda from Lisbon, animals are transported as cargo.

       

      Please contact the TAP Portugal Cargo Department for more information:

      TAP Cargo website: www.tapcargo.com
      Email: aceitacao.clientes.lisboa@tap.pt

      Call Center Portugal (Cargo): Mon. to Fri. 09:00 - 18:30

      Lisbon: (+351) 218 445 470
      Porto: (+351) 229 449 751
      Madeira: (+351) 291 520 830
      Azores: (+351) 967 661 956 

      Transport of animals In the cabin In the hold

      In the hold as cargo

      (if exceeding 45kg)*
      Weight Up to 8kg / 17lbs Up to 32kg / 70lbs From 32kg / 70lbs to 45kg / 99lbs From 45kg / 70lbs to 70kg / 154lbs From 70kg/154lbs to 100kg / 220lbs
      Domestic Flights (Portugal) €35 €70 €130 €160 €190
      Europe and Morocco €70 €100 €200 €270 €340
      Intercontinental Flights €150 €200 €300 €380 €480
      These are prices per route and are charged in local currency, according to the daily exchange rate.

      Note: In the hold as cargo (if it exceeds 45kg) please visit the TAP Cargo website or contact us.