Our commitment is to you
In order to easy the procedures for flight changing and cancellation, and also the preservation of miles and benefits, we have decided to implement temporary changes in our Programme.
We live in unprecedented time, with impacts on the health of our families, on the global economy and, in particular, on the aviation industry. The imposition of restrictions on people’s mobility, as the main measure to contain and eradicate the coronavirus COVID-19, with border closures and declarations of states of emergency by government authorities, has been vertiginous, has greatly impacted our operation as well as the travel plans that our customers were forced to take.
We know the importance of flexibility in the change and cancellation processes, as well as the trust and respect for your miles and benefits, so we made the decision to implement the following temporary measures in our Program.
We know the importance of flexibility in the change and cancellation processes, as well as the trust and respect for your miles and benefits, so we made the decision to implement the following temporary measures in our Program.
If you have obtained your status through flown Status Miles or flown segments and you have not reached the minimum enough to renew it, do not worry, as in this situation we will extend your current Gold or Silver status for 12 months.
* Valid only for those who obtained Gold or Silver status through Status Miles or flown segments. Those who obtained status through other means such as Club TAP Miles&Go, Credit Card or others, are excluded.
Offer valid until February 2021.
Tickets issued between 25 September and 30 November 2020, for travel between 25 September and 14 December 2020 or between 16 January and 15 March 2021, can benefit from one free change. If you prefer a refund by voucher, from 1 September 2020 we’re offering you an extra 10% of the voucher’s value. See all the conditions .
Avoid our traditional service channels, manage your reservation faster and more conveniently on our website through "Manage my Booking".
We are fully committed to taking our Customers back home, to their families, seeking at all times to overcome the operational impacts that this global context has generated.
We want to continue to be worthy of your trust and we are convinced that we will soon restore our operation, always with a focus on providing the best experience to our Customers.
Thank you for being our Customer!
We want to continue to be worthy of your trust and we are convinced that we will soon restore our operation, always with a focus on providing the best experience to our Customers.
Thank you for being our Customer!