We live in unprecedented time, with impacts on the health of our families, on the global economy and, in particular, on the aviation industry. The imposition of restrictions on people’s mobility, as the main measure to contain and eradicate the coronavirus COVID-19, with border closures and declarations of states of emergency by government authorities, has been vertiginous, has greatly impacted our operation as well as the travel plans that our customers were forced to take.
We know the importance of flexibility in the change and cancellation processes, as well as the trust and respect for your miles and benefits, so we made the decision to implement the following temporary measures in our Program.
We know the importance of flexibility in the change and cancellation processes, as well as the trust and respect for your miles and benefits, so we made the decision to implement the following temporary measures in our Program.
We are fully committed to taking our Customers back home, to their families, seeking at all times to overcome the operational impacts that this global context has generated.
We want to continue to be worthy of your trust and we are convinced that we will soon restore our operation, always with a focus on providing the best experience to our Customers.
Thank you for being our Customer!
We want to continue to be worthy of your trust and we are convinced that we will soon restore our operation, always with a focus on providing the best experience to our Customers.
Thank you for being our Customer!