Rescheduling and refunding

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Conditions for free change and additional discount

If your flight is canceled, you can choose to reschedule it or request a refund to the original form of payment or by voucher. As of September 1, 2020, if you opt for a voucher refund, you will get an additional 10% of the initial amount.

Want to reschedule your trip?
    Click on Manage Booking to reschedule online and for free, paying only the fare difference, if applicable.

    See here how to reschedule your journey.
Want a refund through voucher?
    We are offering an additional 10% of the voucher. Opt for the voucher and save time to plan your trip and choose your destination with complete peace of mind and confidence.

Conditions for the issuance of vouchers with additional 10% of the value
  • Valid for requested made as of September 1, 2020, in which a flight has been cancelled;
  • The issuance of the voucher for the total amount of the ticket is applicable to tickets where no route of the ticket has yet been used;
  • Additional amount is calculated based on the original amount of the voucher. For example, if you were originally going to receive 100EUR the voucher will be issued in the total amount of 110EUR;
  • Applicable to tickets paid with cash, including Corporate tickets;
  • Additional value is not valid for tickets that have been paid for with vouchers or mile tickets.
For miles tickets purchased under the TAP Miles & Go Program, the request must be made through the Contact Center. In this case, all the miles will be refunded to the Client’s account and all the amounts paid in cash will be refunded by voucher with no additional value of 10%, without charging the cancellation fee.
Using the voucher:
  • The validity period of the voucher is the date in the 'Valid until' field;
  • The voucher will be valid for the payment of ticket(s) and/or TAP service(s);
  • The voucher can be used for an online purchase at;
  • You are allowed to use up to three vouchers during the online purchase;
  • If there is any remaining amount to be paid, you can only use up to two vouchers and the remainder must be paid by credit card or through one of the other means of payment available when paying for the online purchase;
  • If you want to use more than three vouchers for the same online purchase or if the sum of three vouchers is not suficient to pay for the entire booking, you will need to contact our Contact Center;
  • The amount of the voucher does not need to be used all at once, it can be deducted until the total amount of the voucher is used;
  • The voucher can be used to pay for a new ticket or a service for someone other than the voucher holder;
  • The commercialisation of the credits provided by the voucher is not allowed.
Want a refund to the original form of payment?
    If you want the refund to be made in the same way you used to pay for the ticket or via bank transfer, you can request it here.
Important information
We ask that you contact us, by phone, only if you are unable to use our website and if your trip is scheduled for the next 72 hours.

If you ticket is within the conditions mentioned on this page, we recommend that the free change of your ticket or the request of the refund voucher be made online through Manage Booking.

Our Contact Center is receiving an extremely high amount of calls and regret the inconvenience that this situation may cause our passengers. We are making every effort to help all our Clients. To ensure that our response is swift as possible, please use our various online platforms, such as the website, our social networks and live chat.