Under what circumstances should I report my illness to TAP as a medical case?
A medical case exists if a passenger has a medical condition resulting in dependence on others or requiring personalised assistance. In these cases, the passenger’s doctor must fill out the MEDIF form (PDF, 0.1MB, EN), describing the diagnosis for subsequent analysis by the airline’s medical services. For your own safety and comfort during the flight, please read all relevant information here.
If you have a specific clinical situation, if you have a serious or debilitating illness, you must must request to your doctor a Medical Information for Fitness to Travel (MEDIF). Send tap a print-out of the MEDIF (PDF, 0.1MB, EN) completed by your doctor. Once this document has been analysed by tap’s doctor, the airline will inform the passenger whether they will be permitted to travel and under what conditions.
If pregnant, you should take several precautions in order to travel on flights operated by TAP. The following must carry a medical certificate (from 28 weeks) stating the number of weeks of pregnancy, and that there are no complications:
Women up to 36 weeks or 4 weeks before the due date;
Women pregnant with twins or triplets, with no complications, up to 32 weeks.
Expectant mothers must obtain prior authorisation from TAP’s doctors, if they are:
Women with risk/high-risk/pregnancies;
Women at risk of miscarriage or recent miscarriage;
Women with single pregnancies over 36 weeks;
Women in doubt about the stage of their pregnancy or due date.
For safe, worry-free travel, please read all available information here.
Is there any support service for people with a disability or limited mobility?
Yes. If you need special assistance due to disability or limited mobility, you may request the My Way service. My Way must be requested, directly with TAP or your travel agency, when booking your flight or up to 48 hours prior to departure.
I have special assistance. Will someone be there to help me when I arrive at my destination?
On the day of the departure, make your way to the check-in desk as soon as you arrive at the airport. Upon your arrival, to your transfer airport or your final destination, our staff will meet you at the aircraft and accompany you through the entire process: border control, luggage reclaim, customs.
Yes. If you’re using injectable medication (for example, insulin) and you are travelling to a country with limited resources, you should always carry sufficient medication and syringes for the flight and your stay in your hand luggage. You must also have with you the written medical indications.
TAP places no restrictions in the transportation of pills, liquid preparations or syrups in hand luggage, if they have to be taken during the flight as required for medical treatment or for a specific dietetic condition. Airport authorities may hold back any liquid medication which exceeds 100ml per container. Passengers are advised to bring documentation, such as a medical certificate or any other relevant proof attesting to the need for its tranportation during the flight, in order to facilitate and make security control measures quicker.
If the medication needs to be kept in an on-board refrigerated area, such a request should be made no less than 72 hours before departure; the cooler bags permitted to be stored in these refrigerated areas should not exceed 15 by 20 cm, and should be made of soft material. TAP should be informed of the dimensions and total weight of the case carrying your medication beforehand.
Use of a face mask is mandatory on board all TAP flights. Therefore, all our passengers must be equipped with one and guarantee that it is used during the entire duration of the journey.
Baggage is carried in the hold for free on all flights except for tap|discount. If so, please be advised that you may purchase this service in the next step.
If you are traveling with checked luggage and have a connecting flight in Brazil, the United States or Canada, be sure to collect your luggage for customs control in these countries. Then follow the directions and go to the luggage transfer point.