Complaint – How can we help?

  • Book flight
    Type of trip
    Stopover
    Take a break in Portugal during your trip.
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    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Travel dates
    Travel dates

    First flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.

    Second flight

    Delete flight
    They are only eligible for bookings made online with miles for flights operated by TAP and TAP Express. Please contact us through the TAP Miles&Go Assistance Centre.
    Number of passengers
    What kind of Stopover trip?
    Search by Stopover origin and destination.
    Travel dates
    Where would you like to Stopover?
    When would you like to Stopover?
    Travel dates
    Where would you like to Stopover?
    How many Stopover nights?
    First flight
    Second flight
    Number of passengers
    Where would you like to Stopover?
    When would you like to Stopover?
    Book with:
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    Rent-a-car Hotel Transfers See all book options
  • Manage booking 
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    Manage booking 
    Enter your booking code
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Print your receipt
    Additional information
    This is a large numerical code (containing more than a dozen digits), that can be found in the information containing the booking details.
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    Rent-a-car Hotel Transfers See all book options
  • Check-in
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    Enter your booking details
    Additional information
    This is an alphanumeric code with a maximum of six characters. You can find it in the “booking ref.” field on the electronic ticket you received by email.
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    Additional information
    Insert here your TAP Miles&Go Client Number.
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  • Flight information
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    Additional information
    Enter the number of the flight you are searching for
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      • 50% increase in relation to the compensation envisaged in EC Regulation 261/04.
      • Validity of one year.
      • Valid for payment of travel or services on flights operated by TAP Air Portugal.
      • Possibility of endorsement to third parties, duly authorised by the holder.
      • Possibility of partial payments. A travel voucher in the respective value will be issued for any outstanding sum.

    • Valid on flights operated by TAP, except for Ponte Aérea (flights between Lisbon and Porto). The upgrade depends on seat availability. Upgrades are made per flight segment.

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