Flying with TAP – Frequently asked questions at the airport and during the flight

Flying with TAP

Find the answers to the most common travel questions, whether at the airport or on the plane.

Is there any specific entertainment for children on board?

Yes. For more information click here

Do I have to pay to watch a movie or listen to music on board?

No. This type of service is free.

What kind of entertainment is available in Economy or Executive Class?

Our Neo fleet is already equipped with an Audio and Video On Demand system, which includes:
  • A selection of over 100 films;
  • 50 hours of Portuguese, Brazilian and international TV series and documentaries;
  • Over 1000 songs and audio books, with the possibility of creating your own playlist to listen to on board;
  • 16 Radio TAP stations;
  • Information about TAP and its destinations.

What meals and drinks does TAP serve in executive class?

Our menus showcase Portuguese products, flavours and traditions. For more information click here

What kind of comfort levels can I expect when travelling Executive Class?

For more information click here

Can I use electronic devices on board?

Yes. TAP  allows the use of portable electronic devices (PED) during all flight, if set in “flight mode” or equivalent profile — Wireless and Bluetooth functions disabled.

There are some guidelines you should observe during your flight:
  • Mobile phones and other transmitting PED´s may be switched on until aircraft doors are closed;
  • During take-off and landing, laptops and heavier PED´s must be properly secured in overhead lockers;
  • When placed on overhead lockersor if requested by the crew, PED´s must be switched off;
  • Please, check the list of portable electronic devices that are not allowed to use during all flight here.

Can I request a special meal on board?

Yes, depending on the duration of your flight (medium or long haul) and the Class in which you are flying.

You have a wide choice, including:

  • Meals suitable for babies and children;
  • Lactose-free, gluten-free, for diabetics, low-calorie or low-salt meals;
  • Vegetarian, kosher, Muslim meals.
For more information click here.

Are there any special meals for children?

Yes. On all long-haul flights, and certain medium-haul flights, TAP has special meals for children, provided that you order online – Manage Booking.

If you require a Child Meal for children between the ages of 2 and 11 (inclusive), please request it as early as possible.

Baby Meals for children up to the age of 2 (inclusive) are available, if previously requested:
  • On long-haul flights;
  • Some medium-haul flights in tap|executive class.

Can I use the internet on board?

Yes. Our on-board WiFi service makes it increasingly easy to access the internet so you can enjoy a more comfortable and convenient trip.

For more information click here.

Is there a wine list available on board?

Yes. The TAP wine list is the result of careful selection by a panel of renowned Portuguese and Brazilian specialists.

Find out more here.

On which flights am I offered an Amenity Kit?

In Executive Class we offer comfort kits on all long-haul flights, as well as on nocturnal medium-haul flights over 4 hours long.

Where can I find information on the TAP long-haul flights cabin?

You can find all information regarding executive cabin here.

Can I smoke on board?

No. Smoking on board TAP flights is strictly prohibited.

You can only carry electronic cigarettes in hand luggage. However, as their use may cause problems, smoking is prohibited in whatever form.

Online services

Before the flight

Help videos

  • Illustration composed of three elements where, in the foreground, two hands holding and interacting with a tablet, are highlighted. In the background, a smartphone is present, and another tablet with a drawing of the Earth globe on the screen is also present.
    TAP Digital Kiosk
    A better way to read onboard
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Talk to us Send us your suggestions, praise or complaints. Tell us what we can do to ensure you have the best travel experience. Contact us

Online support

Phone and Skype

Lundi, Mercredi, Vendredi: 10h00 -12h00
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