Alerts and informations

Coronavirus Covid-19: Restricted entry for passengers travelling to the United States of America

The US Government has announced entry restrictions to passengers who have travelled to China (excluding Hong Kong and Macau) in the last 14 days prior to arriving to the United States.

American citizens or citizens with a permanent resident card: The Government has declared quarantine for all those who have been to the province of Wuhan or Hubei in the two weeks prior to the intended arrival to the United States. Citizens who have been to other Chinese provinces will be screened, monitored and instructed on how to proceed with self-quarantine.

Foreigners: Entry will not be permitted to those who have been to China in the 14 days prior to the arrival to the intended arrival to the United States for two weeks.

All journeys originating in China will be directed to 10 airports in the United States: New York-JFK, Chicago O’Hare, San Francisco, Seattle, Atlanta, Honolulu, Los Angeles, Washington, Dallas and Detroit. The CDC (Centers for Disease Control and Prevention) also now has triage zones and quarantine stations in various American airports.

The US Government has also decided to treat all foreign citizens that may have passed through China, as citizens who have effectively been in China and, for this reason, the entry restriction to the USA is also applied to these passengers.

Brochures are also being handed out for those arriving from China, with information about the virus and contact information for the competent authorities in case there is a manifestation of symptoms.

The US Department of Transportation has confirmed that airlines can deny boarding to passengers whom have been to China in the last days, if they present high fevers and shortness of breath. If passengers present the mentioned symptoms, but have not been to China, they will need to present a medical certificate confirming that their condition is not contagious.

These restrictions are to prevent the spread and contamination of the Coronavirus and also to minimize the public health risk.

Restrictions for the transport of baggage on flights to and/or from Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome.

Due to space limitations on our aircrafts, during certain times of the year, purchase of extra baggage transportation is restricted for the following destinations and periods:
  • Travelling to Abidjan, Accra, Bissau, Dakar, Lomé, Praia, Sao Vicente and Sao Tome:
    • Easter – from 28 March to 12 April 2020
    • Summer – 13 June to 30 August 2020
    • Christmas – from 11 December 2020 to 10 January 2021
  • Departing from Abidjan, Accra and Lomé:
    • Easter – 13 April to 20 April 2020
    • Summer – 13 June to 13 September 2020
    • New Year’s – 26 December 2020 to 10 January 21
The trips whose destination is Abidjan, Accra, Bissau, Dakar, Lome, Praia, São Tomé and São Vicente and whose origin is Abidjan, Accra and Lome will not allow excess baggage (weight and / or dimensions) on the allowance associated with the fare, the purchase of extra baggage, nor the transportation of animals, sports equipment or musical instruments dispatched to the hold. The number of pieces accepted will be in accordance to what is indicated on the ticket and, for each piece, the sum of the three dimensions (height + length + width) cannot exceed 158cm, with a maximum weight of 23kg, in Economy and 32kg, in Executive class.

This restriction is applied to all tickets, regardless of the product that is acquired or the Passenger’s Frequent Flyer status, with the exception of tap|discount tickets, where it is possible to add the transport of one piece of baggage.

We present our sincere apologies for any inconvenience that this situation may cause.
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