Cookie Policy

Cookies are small data files that are generated on your computer, smartphone, tablet or any other device you use when you access a page on the internet. Cookies allow the owner of that page to store or retrieve certain information about the browsing done on your equipment.

Examples:

• Our cookies memorize the language and country you select, so that when you access our website, the pages are displayed in the language you have chosen, and the departure airports correspond to those in the country you have indicated.
• If you have already started a booking process, you can interrupt it to navigate to other pages on the site and later resume your booking.

• Types of cookies depending on the entity that manages them. Depending on the entity that manages the equipment or domain from which the cookies are sent, and that processes the data obtained, it is possible to distinguish between:
  • First-party cookies: cookies that are sent to the user's terminal equipment from www.flytap.com.
  • Third-party cookies: cookies that are sent to the user's terminal equipment from an equipment or domain that is not managed by TAP, but by another entity that processes the data obtained through cookies. Since the implementation of these cookies is carried out by third parties, the blocking and uninstallation of these cookies is governed by their specific conditions and mechanisms.
• Types of cookies according to the time they remain active on the terminal equipment.
  • Session Cookies: Cookies designed to collect and store data while the user accesses a page on the internet. These cookies are stored in the user's terminal until the browsing session is finished.
  • Persistent cookies: cookies in which the data remains stored in the terminal and that can be accessed and processed for a period of time that was determined by the person responsible for the cookie, this period can vary from a few minutes to several years.
• When does TAP use cookies? At TAP, we use cookies for the following purposes:
  • Technical aspects: cookies that allow the user to browse the website or platform and use the different options or services available, such as, for example, controlling traffic and data communication, identifying the session, access restricted access areas, use security elements during navigation or store content to transmit videos or sounds, or share content on social media such as Twitter, Facebook, Google+ or YouTube. These are session and persistent cookies. They are used, as an example, for:
    • Balancing website traffic and offering Customers a reliable and uninterrupted service.
    • Limit traffic in key areas of the website in order to maintain the level of performance.
    • Allow for the operation and provision of services to users who come from other internet pages where they researched our services.
    • Save the acceptance of the Privacy Policy, the Cookie Policy and the Terms and Conditions of the website, without which the access to flytap.com is not allowed.
  • Ease of use: cookies that allow the user to access the service with some characteristics that are pre-defined based on a series of criteria in the user's terminal, such as, for example, the type of browser with which the service is being accessed, the regional setting from which the access is made, etc. Examples:
    • Collect feedback on Customer satisfaction through surveys on our website.
    • Obtain data on how the site is used by visitors, in order to improve its usability.
  • Analysis: Cookies that allow us to quantify the number of users and thus carry out statistical measurements and tests on how our website is used. With this objective, your navigation on our website is analyzed in order to improve it, for example:
    • Collect feedback on Customer satisfaction through surveys on our website.
    • Obtain data on how the site is used by visitors, in order to improve its usability.
  • Advertising: cookies that allow for the management, in the most efficient way possible, of the advertising spaces that may be included on our website, for example:
    • Allow flytap.com to display different versions of a page, for commercial purposes.
    • Track offers on flytap.com for instant promotions.
    • Allow third parties to display appropriate advertisements and measure their effectiveness.
      Bear in mind that, despite this, if you choose to delete or eliminate cookies, we will not be able to keep track of the advertising you have chosen not to see, so you may be impacted by it again when you visit other websites.
  • Behavioral advertising: cookies that store information about user behavior, which is obtained through continuous observation. Thanks to these cookies, we can learn about your browsing habits on the internet and show you advertising related to your browsing profile.
  • What does “online behavioral advertising / interest-based advertising” mean?
    • Behavioral advertising (also called interest-based advertising) aims at displaying advertising on the websites you visit in a way that is more relevant to you and your interests.
    • Shared interests are grouped according to the user's previous internet browsing activity, in order to subsequently show you advertising that corresponds to your shared interests. In this way, advertising can be as relevant and useful as possible. Relevant advertisements may also be displayed depending on the content of a website you have just visited. This practice is called retargeting.

You can authorize, block or delete the cookies installed on your equipment by using your internet browser settings, or by clicking the "Configure cookie preferences" button at the top of this page.

If you do not allow for the installation of cookies in your browser, it is possible that you will not be able to access some services and that your experience on our website will become less satisfactory.

• How do I refuse or deny consent to the use of cookies through the browser?
  It is possible to refuse cookies by modifying the settings of your internet browser (Internet Explorer, Google Chrome or Mozilla Firefox, for example). Bear in mind that if you do not allow the use of cookies in some areas of our website, it is possible that some content will not be accessible or that it will not work correctly. The links below provide all the information you need to configure or disable cookies in the main browsers: 
  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Safari
  • Safari para IOS (iPhone e iPad)
  • Chrome para Android
  However, keep in mind that if you delete cookies:
  • We will not know if you have declined to view advertising based on your online behavior, so it is likely that you will see some of our external advertisers' advertising again when you visit other websites.
  • We will not recognize automatically if you have accepted our Privacy Policy, Cookies Policy and the General Terms and Conditions of the website, so we will ask you to confirm your acceptance of these terms as well as to configure language and country preferences.
• How to opt out of behavioral advertising?
There are several websites that can help you opt out of the behavioral advertising that is used by outside advertising agencies, which use this information for website advertisers.

Please note that even if you reject the use of advertising based on online behavior through such services:
• This does not mean that the advertising of TAP products and services present on our websites will no longer be tailored to your interests.
• This action does not cover the use of all advertising based on online behavior, as it only applies to external advertising agencies that have registered to use these services.
• This does not mean that you will no longer see advertising on our website or on other websites you access. However, the advertising you see will be less tailored to your interests.

Additionally, deleting browser cookies may eliminate some preferences that you have set in order not to receive certain services, so you may again have to cancel that type of subscription/registration.

If you have any problems related to the use of cookies on this website, or if you want to exercise your right of access, rectification, elimination, limitation, opposition and portability, please contact us by e-mail [email protected].

TAP may share your data exclusively for the purposes indicated in "When does TAP use cookies?" with other TAP group entities, public administrations and other single or collective persons who also carry out any of the activities listed above. Furthermore, it might share it with entities with which the TAP group celebrates collaboration agreements, all of this whether or not any operation is formalized, or, in your case, once the existing contractual relationship has ended, and without the need that you are informed about each first communication made to the referred recipients.

In the case of entities that you have used to obtain information about our flights or services (for example: platforms that allow you to search for offers, trips and flights), with the sole purpose of managing relations between TAP and said entities (for example: accumulation of conversion commissions on purchases).

Within the scope of the communications mentioned in the previous paragraph, international transfers of data may be carried out to other countries or international organizations on which the European Commission might or might not have made a decision on adequacy. International transfers to countries that cannot guarantee an adequate level of protection are exceptional and will be carried out whenever they are essential for the proper development of the contractual relationship.